King Arthur Baking Company · 3 weeks ago
Baking School Manager, Vermont
Norwich, VT
Full-time
Onsite
Mid, Senior Level
$60K/yr - $82K/yr
3+ years expKing Arthur Baking Company is an award-winning baking company committed to baking education and sustainability. The Baking School Manager will oversee all aspects of the Baking School, managing operations, staff, and class curriculum to ensure a high-quality educational experience.
Food & Beverages
Responsibilities
Lead and supervise a team of instructors, assistant instructors and guest instructors, including hiring, training, scheduling, and performance management. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement
Lead and supervise all aspects of Baking School operations, including purchasing and expense control. Identifies opportunities for operational efficiency
Maintain appropriate staffing levels based on class offering schedules. Plan for and anticipate future staffing needs. Write accurate schedules to support the business
Instruct and assist classes with progressive mastery of full range of curriculum
Partner with Baking School Director to set annual priorities for the Norwich team, monitor business performance, and consistently deliver performance feedback
Promote and ensure excellent customer service is provided by all team members. Ensure consistent execution of the Baking School curriculum. Responsible for handling complaints or issues in a timely manner and ensuring a positive experience for all visitors
Cultivate a welcoming and inclusive learning environment. Collaborate with teams and company to reinforce a supportive and accessible educational culture
Analyze and track student progress, satisfaction, and feedback. Proactively address trends to enhance the overall student experience
Ensure adherence to all food safety and sanitary policies, procedures and regulations. Maintain and promote a safe environment for the team and customers
Works cross-functionally with KAB business partners to promote, support and improve the Baking School
Qualification
Required
3-5 years' experience leading and managing a team in an educational, hospitality or Bakery/Restaurant environment
Professional baking experience is required
Strong leadership skills, including ability to set clear measurable goals and communicate effectively with internal business partners and staff
Clear and effective communication is essential for liaising with external business partners, coordinating with staff, and responding to customer inquiries
Skill in coordinating operations, ensuring consistency and high standards
The ability to efficiently organize and coordinate various aspects of the Baking School operations, including scheduling, training, conflict resolution, daily task management, purchasing and inventory control
Quick thinking and resourcefulness are valuable traits for addressing unexpected challenges
Uphold a customer-centric approach to ensure outstanding experience, respond to customer feedback, and resolve issues
Genuine enthusiasm for King Arthur's mission and products and a commitment to living our values
Holds self and team accountable to meeting and exceeding goals
Must be able to work for extended periods of time while standing
Must be physically able to stoop, move quickly, and lift weights up to 50 lbs
Used hands to handle, control, feel objects, tools, and controls
Must be able to operate commercial kitchen equipment
Ability to regularly work in a kitchen environment where allergens may be present
Ability to regularly touch and taste food products which may contain allergens
Ability to work in a fast-paced classroom environment where temperatures can vary, work around knives and equipment
Understand that safety is the responsibility of everyone at the organization
Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions, and correcting these conditions immediately
Benefits
Medical
Dental
Vision
Company paid short- and long-term disability
Life insurance
Paid parental leave
Paid time off to rest
Paid holidays to have fun
A 401(K) with a company match
40 paid volunteer hours a year
Profit sharing
Participation in the Employee Stock Ownership Plan (ESOP)
Company
King Arthur Baking Company
The single word that defines the work experience at King Arthur Baking Company: PRIDE.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Karen Colberg
Chief Executive Officer
Brock Barton
Chief Financial Officer
Company data provided by crunchbase