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Vertiv · 3 weeks ago

Service Program Manager IS

Westerville, OH, United States

Full-time

Onsite

Senior Level

5+ years exp

Vertiv is a global leader in mission-critical infrastructure technologies, and they are seeking a Service Program Manager IS to oversee continuous improvement programs within their Infrastructure Solutions group. The role involves planning, executing, and standardizing processes while leading initiatives that drive operational excellence and KPI improvements.

Data CenterInformation TechnologyIT InfrastructureTelecommunications

No H1B

U.S. Citizen Only

Responsibilities

Drive implementation of the GBS system and align processes for the Infrastructure Solutions business

Accountable for the administration and execution of continuous improvement related policies and procedures

Decisions have a direct impact on functional operations and customers

Frequently interacts with subordinates, customers, and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

Ability to lead change initiatives and drive process excellence

Leads/Accountable for Infrastructure Solutions continuous improvement communications, education and training

Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement

Partner with the Regional Infrastructure Solutions leader to develop and deploy continuous improvement strategy

Right hand resource person to assigned function leader

Work with assigned function leader to define/set appropriate targets for improvement and measure progress to targets

Qualification

Lean/Six Sigma methodsContinuous improvement strategiesProject managementStatistical modeling techniquesLeadership skillsAnalytical skillsOral communicationWritten communicationInterpersonal skills

Required

Bachelor's Degree or equivalent of 5 plus years' experience

5 years or more of hands-on experience in the application of production system methods and way of thinking

Preferred

Master's Degree preferred

Six Sigma / Lean certifications, preferred

Ability to coach, teach and lead leaders to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions

Hands-on experience in the application of Lean/Six Sigma methods and way of thinking

Strong leadership, organizational, project management and inter-personal skills

Excellent oral and written communication skills in local language and English

Strong analytical skills, including the use of statistical modeling techniques, root cause analysis and other tools and methods typically deployed to drive operational improvements

Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities