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Havenpark Communities · 3 weeks ago

Director of Revenue Operations

United States

Full-time

Remote

Director/Executive

Havenpark Communities is seeking a Director of Revenue Operations to lead all revenue-generating functions and ensure compliance across their manufactured housing portfolio. The role involves overseeing collections, pricing, and ancillary income management while driving revenue performance and operational optimization.

Commercial Real EstateReal Estate

Growth Opportunities

Responsibilities

Lead and develop the revenue team responsible for collections, ancillary fees, inventory data accuracy, leasing/renewals, and rent increases

Establish standardized policies, workflows, and accountability frameworks to create scalable and repeatable revenue processes

Monitor financial performance, identify opportunities for improvement, and drive operational optimization and NOI growth across the portfolio

Own companywide collections performance, including delinquency reduction, payment plan structures, resident payment compliance, and legal alignment across all states

Establish collections standards and procedures, ensuring consistent execution across all communities and adherence to local and state landlord-tenant laws

Oversee eviction workflows in partnership with legal resources, ensuring compliance, timely filings, accurate documentation, and minimal revenue leakage

Lead programs that improve early-stage collections performance, reduce late-stage delinquency, shorten non-payment cycles, and improve cash recovery

Lead and standardize ancillary fee programs, including late fees, storage fees, pet fees, and administrative charges, to ensure consistency, legal compliance, and margin enhancement

Identify new ancillary income opportunities that are compliant, scalable, operationally viable, and supportive of NOI growth

Review fee structures annually and recommend changes that optimize revenue potential while maintaining fair housing compliance

Ensure all home inventory data is accurate, complete, and compliant with state and federal manufactured housing regulations, including HUD reporting requirements

Own and standardize pricing methodologies for home sales and rentals to meet occupancy goals, margin expectations, and cost recovery targets

Conduct periodic pricing audits to ensure accuracy, competitive positioning, and alignment with underwriting and customer approval trends

Oversee lease administration across all communities, including renewals, non-renewals, legal notices, and compliance timelines

Lead the planning and execution of rent increases across all states, ensuring regulatory compliance, accurate systems implementation, and timely delivery

Monitor rent increase performance and retention outcomes to improve NOI, protect occupancy, and ensure consistent execution across the community and region

Manage relationships with manufactured home lenders and internal loan-related processes

Expand financing access by improving approval rates, adding lending programs, and optimizing underwriting alignment where beneficial

Monitor lender performance trends and collaborate on continuous improvement initiatives that support homeownership accessibility and sales velocity

Build and maintain reporting structures for collections, fees, inventory, pricing, leasing, renewals, and rent increases

Conduct audits to ensure compliance with multi-state landlord-tenant law, HUD, and manufactured housing regulations, internal policies, and state-specific notice requirements

Use analytics to identify trends, forecast risks, prioritize initiatives, and support strategic revenue planning and NOI optimization

Qualification

Collections processesManufactured housing regulationsFinancial modelingOperational managementStrategic problem-solvingAnalytics proficiencySystem designLeadership skills

Required

Deep understanding of collections and rent enforcement processes, including legal workflows, eviction procedures, and delinquency mitigation strategies

Strong knowledge of manufactured housing regulations, multi-state landlord-tenant laws, and fair housing requirements

Proficiency in analytics, reporting, and financial modeling

Excellent leadership, operational management, and strategic problem-solving skills

Ability to design repeatable systems that scale across large portfolios