NVIDIA · 3 months ago
Senior Customer Technical Program Manager - Data Center Quality and Sustaining
United States
Full-time
Remote
Senior Level, Lead/Staff
$160K/yr - $305K/yr
8+ years expNVIDIA is looking for an experienced Sr. Customer Technical Program Manager for Data Center Quality and Sustaining activities. The role will be accountable for overall customer satisfaction, managing quality initiatives in collaboration with OEM/ODM partners, and ensuring high-quality standards across large Cloud Service Provider deployments.
AI InfrastructureArtificial Intelligence (AI)Consumer ElectronicsFoundational AIGPUHardwareSoftwareVirtual Reality
Responsibilities
Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments
Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives
Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions
Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions
Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress
Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners
Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management
Identify potential quality improvements and develop mitigation strategies to minimize customer impact
Qualification
Required
BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience
Proven track record to work on Enterprise Data Center products quality management and system operational excellence
Over 8+ years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers
Strong leadership when looking after high-profile Customer Escalations, working across engineering, operations, quality, product management, and sales teams to resolve product technical quality and logistical issues. Set accurate expectations and keep the scope of the projects on a track to successful execution
Solid understanding of Quality Management Systems (QMS) following Technology Industry standards
Technical savvy around Data Center Infrastructure and experience around HW/SW systems components integration, system topologies, and system configurations
Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements collaborating with various OEMs/ODMs systems providers
Outstanding analytical and problem-solving capabilities, skilled in bringing to bear data for informed decision-making
Strong interpersonal and communication skills, with the ability to influence and engage with customers across Business, System Engineering and Quality Management groups
Preferred
Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP Program Management Certification are desirable
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
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2026-01-09
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