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Travelers · 3 weeks ago

Director, Claim Management Outside Property

OR - Lake Oswego

Full-time

Hybrid

Mid, Senior Level

$126K/yr - $209K/yr

5+ years exp

Travelers is a leading property casualty insurer with a commitment to innovation and collaboration. The Director of Claim Management Outside Property will be responsible for executing national and local claim strategies, managing staff performance, and ensuring high-quality claim services are delivered to customers.

Auto InsuranceInsuranceProperty Insurance

Growth Opportunities

Responsibilities

Accountable for the selection, training and development of staff to ensure succession plan and talent retention

Manages staff performance; implementing strategies and plans to address staff development; provide frequent performance feedback

Evaluates claim behaviors, and developing and implementing strategies and plans to address claim professional and Unit Manager development

Makes certain training needs are identified and addressed on an ongoing basis

Works with Unit Managers to determine compensation for assigned staff

Serves as a leadership role model to strengthen the development of the staff by sharing knowledge, experience and taking responsible risks to improve individual and team performance

Employs proper claim handling techniques to protect the integrity of Travelers brand and providing consistent service quality and streamlined processes to add value for our customers

Drives local claim strategy/execution through effective communication and endorsing a perpetual improvement mindset

Identifies business drivers and trends from analyzing claim data

Works with Business Leadership and Claim Product teams to understand, develop and implement national strategies and provide input on new strategies

Provides guidance and direction to Unit Managers and claim professionals through a continuous process of management involvement and claim file review

Evaluates claim behaviors, taking improvement actions as appropriate

Responsible for product quality alignment with Claim Product strategy

Seeks information on, supports, and communicates Claim philosophies

Ensures successful service and product delivery

Successfully leverages data, management information and technology to identify and make the most of opportunities to support business strategies and improve results

Focuses on resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness

Helps the business understand drivers, trends and product stress points

Helps our business partners attract and retain business

Works with Business Leadership to develop, implement and adjust product line staffing/ operating expense budget in support of claim strategies by proactively monitoring notice and volume trends in conjunction with local business market growth projections/plans

As a member of the local Executive Management Team provides input, insight, and assistance to other managers to ensure the success of the local office as a whole

Independent hands on involvement in appropriate claim files

Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others to achieve organizational goals and create better outcomes

Acts as Field liaison with our claim partners in Staff Counsel, Travelers Investigative Services, Risk Control, and Nurse Programs

Maintains productive and useful relationships with customers, business partners and organizational peers based on meaningful and timely exchange of information

Coordinates and supports marketing by participating in sales and account management process

Represents the Company, ensuring strong business relations, issues and complaints resolution, and the acquisition and retention of profitable business

Perform other duties as assigned

Qualification

Insurance licenseClaim managementLeadership skillsCoverage analysisLitigation managementMarketing knowledgeTeam collaborationEffective communicationFlexibility

Required

Bachelor's degree

5 years insurance or financial industry experience

2 years managing employees

Insurance license(s) as required by state regulation

Skilled in coverage, liability and damages analysis and has an understanding of the litigation process, relevant case and statutory law and litigation management skills for line of business

Knowledge and understanding of marketing, underwriting and account management processes

Results orientation

Aligns resources to accomplish key objectives; assigns clear accountability for important objectives

Delegates to employees effectively broadens employee opportunities, acts with fairness toward direct reports, and hires talented people for his/her team

Maintains smooth, effective working relationships; promotes effective teamwork

Builds productive working relationships with co-workers and external parties

Expresses ideas clearly and concisely; disseminates information about decisions, plans and activities

Openness to influence, flexibility: Takes ideas different from own seriously; shares responsibility and collaborates with others; accepts criticism well; doesn't assume a single best way

Benefits

Health Insurance

Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.