Customer Service Specialist | Greenbriar Primary Care | Full-time | Days jobs in United States
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UF Health · 2 months ago

Customer Service Specialist | Greenbriar Primary Care | Full-time | Days

positionSt Augustine, FL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

UF Health is a healthcare organization that is seeking a Customer Service Specialist. The role involves delivering exemplary customer service by assisting patients and managing front desk operations in a medical office, including scheduling appointments and handling patient payments.

Health CareMedical
check
Growth Opportunities

Responsibilities

Answers high volume of phone calls and uses customer service principles and techniques while responding to patient inquiries
Gathers complete and accurate patient demographic and financial information. Verifies / identifies insurance plans and obtains benefit information. Interacts with patients and insurance companies over the phone including referral and authorization management
Takes and accurately records patient payments for balances during check-in or check-out
Accurately schedules patient appointments and utilizes proper scheduling techniques to maximize appointment availability for patients
Clearly and concisely communicates with physicians and staff regarding any patient related issues
Ensures patient information is accurate, up to date, and complete in the electronic medical record program
Assists in maintaining liaisons with other organizations and offices for the exchange of information

Qualification

Customer serviceMedical practice clericalAppointment schedulingInsurance verificationElectronic medical records

Required

High School Diploma/Equivalent
0 - 1 year Medical Practice Clerical experience

Preferred

1 year clerical experience in a health care setting

Company

UF Health

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University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
dateFounded in 1958
location
Gainesville, Florida, USA
people-size10001+ employees
web-link
https://ufhealth.org/

Funding

Current Stage
Late Stage

Leadership Team

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Robert Thornton
Senior Vice President and Chief Financial Officer
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Lydia Hendrix BSN,CRRN,MS
Chief Operating Officer
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