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OEC · 3 weeks ago

Associate Dealer Performance Coach

United States

Full-time

Remote

Entry Level

1+ years exp

OEC is seeking an Associate Dealer Performance Coach to work exclusively with dealership customers to enhance their understanding of OEC technologies and competitive pricing programs. The role involves driving parts sales through performance coaching and regular onsite visits to dealerships within an assigned territory.

ComputerE-CommerceSoftware

Responsibilities

Calls on dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Ensures customer satisfaction to maintain product subscription levels

Coaches dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase sales volume to current customer base. Coaches outside sales personnel on their overall customer approach

Works closely with dealerships to build cohesive team environments focused on selling more parts

Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts

Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement

Creates and analyzes reporting through internal OEC sources; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies

Implements action plans including weekly market visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships

Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events

Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post market visit in a timely manner. Supports revenue generating initiatives as needed within territory through partnership with Direct Sales and National Accounts

Utilizes and enhances functionality of OEC’s CRM (Microsoft Dynamics) to maintain complete call records and valid customer/account information as well as sales leads, which support increased product usage/sales goals

Qualification

Account managementConsultative salesCustomer relationship managementData analysisMicrosoft DynamicsTechnical explanationOrganizational skillsWritten communicationVerbal communicationPresentation skills