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Ilitch Companies · 1 month ago

Box Office Clerk, Ticket Operations - Lakeland, FL

Lakeland

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Ilitch Companies, through the Detroit Tigers, is seeking a part-time Box Office Clerk for their ticket operations. The role involves executing ticket transactions, assisting customers with ticket-related inquiries, and reconciling daily sales.

Food and BeverageHospitalityTravel

Responsibilities

Conduct single event ticket sale transactions at the box office windows and over the phone

Communicate to guests information regarding Publix Field seating, ticket prices, ticket related products, promotions, and policies

Assist customers by processing, printing, or accessing their mobile ticket orders

Up-sell and cross sell on all inbound inquiries

Reconcile and balance on a daily check out log

Performs other duties as assigned

Qualification

Customer service principlesMicrosoft Office SuiteTickets.com systemActive listeningAttention to detail

Required

High school diploma or general education degree (GED)

One to three months related experience and/or training

Possess the highest integrity and ethical standards

Knowledge of customer service principles and practice

Excellent verbal and written skills

Computer literate – ability to navigate through multiple screens and application systems. Experience with Microsoft Office Suite

Ability to multi-task and adjust to rapidly changing business processes

Active listening and attention to detail

Self-sufficient and dependable

Appropriate business acumen including professional appearance and demeanor

Preferred

Experience working in the sports and entertainment industry

Knowledge with Tickets.com system

Company

Ilitch Companies

The Ilitch Companies' family of businesses represent leading brands in the food, sports and entertainment industries, including Little Caesars, Blue Line Distribution, the Detroit Red Wings, Olympia Entertainment, the Detroit Tigers, Olympia Development, Little Caesars Pizza Kit Fundraising Program, Champion Foods, MotorCity Casino Hotel, Ocean Casino Resort, and Tenda.

Founded in 1999

Detroit, Michigan, USA

10001+ employees