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FMX · 10 hours ago

Application Support Analyst

New York, NY

Full-time

Onsite

Mid Level

FMX is a global investment platform created by BGC and leading market-making firms, focusing on U.S. Interest Rate Futures and cash treasuries. The Application Support Analyst role involves Level 2 production support for various trading applications, ensuring stability and operational excellence, while also engaging in incident and problem management.

Financial Services

H1B Sponsor Likely

Responsibilities

Monitor and respond to technical platform and trade issues across FMX UST, TIPS, Repo, FX, NDF, and Futures trading environments

Manage communication with internal and external clients, providing proactive updates and managing expectations through to resolution

Perform in-depth technical troubleshooting (analyzing application logs, FIX logs, environment issues, and client connectivity)

Utilize tools such as Grafana , Splunk , and internal dashboards to monitor system health, investigate issues, and perform log analysis

Support, monitor, and configure scheduled jobs using Autosys and Cron

Configure and maintain environmental monitoring/alerting (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / Sitescope

Execute software upgrades and releases, including post-deployment validation and health checks

Perform network troubleshooting to identify and resolve latency, connectivity, and data flow issues between trading systems and external clients

Build tools and automate repetitive or manual support processes

Collaborate closely with development, QA, infrastructure, and business teams to ensure production stability and operational excellence

Qualification

Unix/LinuxPythonFixed Income knowledgeElectronic trading supportDB/SQLFIX protocolWindowsScripting languagesAnalytical skillsNetworking conceptsSource Code RepositoriesJIRA Service DeskServer administrationCommunication skills

Required

Operating Systems: Unix/Linux, Windows

Strong analytical and troubleshooting skills with a problem-solving mindset

Ability to multi-task and prioritize effectively in a fast-paced trading environment

Excellent communication skills: verbal, written, and interpersonal with the ability to interface effectively between technical and business teams

Experience with scripting languages such as Python, Unix Shell, or Perl

Understanding of external connectivity and basic networking concepts

Strong Fixed Income knowledge, particularly U.S. Treasuries, Repos, TIPS, and UST Futures

Preferred

Electronic trading support experience strongly preferred, ideally in Fixed Income or multi-asset markets (FX, NDF, Futures)

Familiarity with Equities, Fixed Income, and/or Foreign Exchange markets desirable

Knowledge of FIX protocol strongly preferred

Familiarity with JIRA Service Desk and ITIL-based processes desirable

Basic server administration experience advantageous

Experience with DB/SQL a plus

Company

FMX

FMX is committed to providing best-in-class solutions that satisfy all of our clients' needs.

Founded in 2021

New York, New York, USA

11-50 employees

https://www.fmx.com/

H1B Sponsorship

FMX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)