Trinity Life Sciences · 1 day ago
Associate Engineer, Product Support
Massachusetts, United States
Full-time
Onsite
Entry Level
$70K/yr - $85K/yr
1+ years expTrinity Life Sciences is a trusted strategic commercialization partner providing evidence-based solutions for the life sciences. They are seeking a motivated and detail-oriented Production Support Engineer to join their Data & Analytics team, responsible for supporting system reliability, release management, and monitoring capabilities.
BiotechnologyHealth CarePharmaceutical
Responsibilities
Monitor production systems to ensure uptime and performance
Respond to alerts and troubleshoot issues under guidance from senior team members
Document incidents and resolutions for future reference
Assist in coordinating and executing production releases
Validate deployments and ensure proper rollback procedures are in place
Collaborate with development and QA teams to ensure release readiness
Contribute to improving system monitoring and alerting tools
Help identify gaps in current monitoring coverage and propose enhancements
Support implementation of new dashboards and metrics
Assist in automating routine support tasks and deployment processes
Learn and apply DevOps tools and practices (e.g., Git, Jenkins, Docker)
Support CI/CD pipeline maintenance and configuration
Write and optimize basic SQL queries for data validation and troubleshooting
Support database maintenance and performance tuning under supervision
Participate in on-call rotation to provide after-hours support for critical issues
Escalate incidents appropriately and ensure timely resolution
Work closely with DevOps, engineering, and analytics teams to resolve issues
Communicate production status and incident updates to stakeholders
Participate in team meetings and contribute to operational planning
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
1–2 years of experience in production support, technical operations, or DevOps
Basic proficiency in SQL and scripting (e.g., Python, PowerShell)
Strong problem-solving skills and eagerness to learn
Excellent communication and teamwork abilities
Willingness to participate in on-call rotations
Preferred
Familiarity with DevOps tools and concepts is a plus
Exposure to cloud platforms (preferably Azure) and ETL workflows
Benefits
Annual discretionary performance bonus
Company
Trinity Life Sciences
With almost 30 years of expertise, a best-in-the-business team and unrivaled access to data and analytics, Trinity Life Sciences is a modern partner to companies in the life sciences industry.
1001-5000 employees
H1B Sponsorship
Trinity Life Sciences has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Havas Health NetworkBain & CompanyParthenon Capital Partners
2023-01-10Corporate Round
2022-08-08Corporate Round
2018-03-16Series Unknown
Leadership Team
Scott Evangelista
Chief Executive Officer
Rajeev Rangachari
Chief Technology Officer
Recent News
2025-11-19
Business Wire
2025-11-03
Company data provided by crunchbase