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Cynet Systems · 3 weeks ago

Senior Client Coordinator

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Cynet Systems is an award-winning workforce solutions company based in the Washington, D.C. metro area, seeking a Senior Client Coordinator to manage and grow key accounts in the Healthcare & Lifesciences sectors. The role involves building strong client relationships, facilitating recruitment processes, and ensuring high client satisfaction while contributing to account profitability.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Build strong client relations and effective working relationships with your clients

Engage with clients on a regular basis and obtain and update open job orders

Help recruiters by relaying exact customer needs and opportunities to them

Review recruiter submissions for compliance with facility requirements

Maintain a healthy P&L (Profit and Loss) by processing quality submittals and making placements

Monitor customer satisfaction regularly through quality metrics and client scorecards

Travel to client sites and attend networking and industry events

Assist with confirmation calls and email confirmations to client facilities

Processing assignment and contract changes as well as extensions, renewals, and terminations

Be the overall point of escalation for all current client and provider issues

Execute and manage referral programs

Qualification

Client relationship managementRecruitment facilitationLifesciences experienceStaffing backgroundOrganizational skillsProfessionalismCommunication skillsAdaptability

Required

1-2 years of client success experience OR a strong background as a Senior Client Coordinator or HR Administrator (3-4 years)

5+ years in staffing, recruiting, or related experience is preferred

Lifesciences experience is a must; Healthcare experience is good to have but not a requirement

Bachelor's degree or equivalency in work experience or education

Proven, strong phone, written, and verbal communication skills

Enthusiastic, goal-oriented, organized, dedicated, focused, and driven individual

Self-driven and enthusiastic while demonstrating a professional demeanor and possessing strong interpersonal skills

Must be organized, detail-oriented, highly responsive, and customer-focused

Track record of hard work, sales success, and strong customer service experience

Adaptability to a demanding business environment with changing business priorities and ability to perform outstanding work under compressed time pressures