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Convergint · 1 month ago

Program Manager - Strategic Enterprise Solutions (SES)

United States

Full-time

Remote

Senior Level

5+ years exp

Convergint is looking for a full-time Program Manager to manage programs for their global/enterprise accounts. The role involves coordinating operational activities, ensuring customer satisfaction, and driving operational excellence while leading teams to deliver results for large clients.

BiometricsHealth CarePhysical SecurityPublic SafetySecurity

H1B Sponsor Likely

Responsibilities

Acts as a single point of coordination on individual accounts, responsible for providing regular and proactive communications for all operational activities

Learns the client’s business by building strong relationships with key stakeholders, seeking to understand their structure and strategies. Translates the contributors of a successful partnership back to essential Convergint colleagues

Deploys standard processes and tools to achieve internal efficiencies. Drives consistency and alignment in execution of all Convergint services across multiple locations, regions, and countries

Documents and maintains the specifics for working with the customer in a dynamic, co-authored playbook

Ensures adherence to specific customer standards, industry best practices, code requirements and/or market regulations

Manages, oversees, and coordinates all operational aspects of enterprise customer engagements for specific accounts. Enforces program governance and the expectations of the customer with national/global teams and partners, so Convergint can be “our customer’s best service provider”

Serves as an advocate and liaison between the customer, colleagues, and partners. Engages additional resources and solutions to solve customer challenges, building confidence in Convergint as a trusted advisor

Introduces new service offerings and additional geographic support capabilities, while scaling the program to better manage the customer’s needs

Delivers internal and customer facing business reviews on a consistent basis

Connects professional services with the client’s technical teams, to maximize system uptime though regular monitoring of systems, preventative maintenance programs and life-cycle management

Demonstrates value through an understanding of technologies and services, supporting the sales teams to introduce innovative solutions to our customers

Maintains accountability for overall customer satisfaction and continuous improvement. Regularly seeks feedback to identify areas with issues and challenges. Clears roadblocks to ensure expectations and contractual requirements are met. Elevates issues by engaging leadership in an effective and timely manner

Monitors financial performance of accounts. Compiles reporting and performs data analysis to track overall business activities, trends, and anomalies to support business recommendations

Demonstrates leadership through mentoring, coaching and development of local/distributed colleagues. May manage direct reports

Performs other duties and responsibilities as requested or required

Qualification

Program/project managementLenel for Access ControlGenetec Video ManagementMicrosoft Office proficiencyFinancial competenciesConflict managementLeadership experienceTeam buildingAnalytical problem-solvingCultural awarenessCommunication skillsNegotiation skills

Required

Bachelor's degree in Engineering or related field, trade school or equivalent experience

Technical knowledge requirements in Lenel for Access Control and Genetec and March Networks for Video Management

Fluent in Lenel and have general understanding of Genetec and/or video management systems

Comfortable speaking with client contacts on Lenel and general network topology

5 years of operations or project management experience required directly related to 1 or more of the following industries: electronic security, fire alarm & life safety or building automation

Valid driver's license

Preferred

Prior security installation experience

Project Management Institute (PMI) certification desirable

Industry-specific certifications and/or required licenses required

Experience working with financial institutions

Experience working with banking technology such as ATMs, safety deposit boxes, etc

Previous leadership experience

Benefits

10 Company Holidays and Paid Time Off starting at 13 days annually

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation plan

Vehicle reimbursement plan or company vehicle

Corporate Social Responsibility Day

Cell phone reimbursement (if applicable)

Paid parental leave

Company

Convergint

Glassdoor3.8

Convergint is a global systems integrator focused on delivering results for our customers through unparalleled service excellence.

Founded in 2001

Schaumburg, Illinois, USA

10001+ employees

http://www.convergint.com

H1B Sponsorship

Convergint has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (3)