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Probo Medical · 3 weeks ago

Senior Territory Manager - Spokane (Ultrasound Field Service)

Spokane, WA

Full-time

Onsite

Senior Level

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. The Senior Territory Manager will develop professional relationships with clients, educate them on Probo Medical offerings, and manage a client base within a geographical radius to service diagnostic ultrasound equipment and provide tailored solutions.

Health CareMedical Device

Culture & Values

Responsibilities

Work to learn and establish rapport with customers

Schedule and perform preventative maintenance

Generate revenue growth by offering solutions and products aligned with the service portfolio

Provide timely responses to service requests

Complete and submit applicable field service reports for invoicing

Develop a profitable territory performing service, selling service contracts, parts, systems

Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources

Troubleshoot and problem solve issues as they arise when doing service calls

Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies

Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork

May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate

Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectations and learning the client's ultrasound equipment portfolio and needs

PM Completion (schedule & non-schedule) (Total)

First-time fix rate with primary engineer

Percentage of outstanding work orders

Percentage of Field Service visits per field engineer per month

PM and Billable Revenue to meet or exceed amounts per quarter

Percentage of expiring maintenance contracts that are renewed

Percentage of Probe Sales • Percentage of Equipment Sales

Percentage of Probe Repair Sales

Percentage of Contract Sales

Qualification

Ultrasound serviceCustomer relationship managementTechnical troubleshootingMicrosoft Office SuiteSelf-disciplineCreative problem solvingOrganizational skills