Microsoft · 1 day ago
Senior Customer Experience Engineer
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $235K/yr
4+ years expMicrosoft is a leading technology company dedicated to empowering every person and organization on the planet. The Senior Customer Experience Engineer will design and implement solutions for monitoring service level objectives, ensuring the reliability and performance of customer applications on Microsoft Azure.
Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware
Responsibilities
Collaborate with customers to jointly define and establish SLOs and SLIs that align with their business goals and expectations
Instrument code to measure SLOs , develop solutions to detect SLO breaches
Develop automated solutions and troubleshooting guides to remediate or mitigate SLO breaches
Collaborate closely with service engineering teams to develop solutions for corelating customer-defined SLOs with relevant platform SLOs, signals to effectively pinpoint, address, and resolve customer-impacting issues
Ensure customer-centric SLOs are consistently exceeded through cross-functional collaboration
Analyze SLO data for trends, improvements, and reliability risks, proposing remediation plans
Proactively engage customers on SLO performance, addressing concerns and offering insights
Lead optimization efforts for system performance, scalability, and efficiency to exceed SLOs
Develop and maintain documentation related to customer-specific SLOs, SLIs, and monitoring processes
Qualification
Required
Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Business, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 4+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management OR equivalent experience
At least 4+ years of experience with designing, implementing, debugging and launching commercial software products or web services
Expertise in designing and implementing monitoring design and Architectures for end customers in Azure (or AWS/GCP)
3+ years of experience in designing Observability and monitoring solutions in Azure(or AWS/GCP), SLO/SLI Implementation is a plus
3+ years of experience in an external client facing role or customer handling
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Preferred
Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for cloud customers
Proven experience in designing and implementing monitoring solutions for customers
Extensive experience with monitoring tools and platforms
Advanced certifications in SRE or related fields
Experience in observability, SRE OpenTelemetry, Prometheus, Grafana, Dynatrace, Datadog, AzureMonitor, AI, ML
Customer Obsession: Passion for customers and focus on delivering the right customer experience
Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment
Excellent Communication: Must have the ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer's needs to the proper channels. Take ownership and work towards a resolution
Company
Microsoft
Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.
10001+ employees
H1B Sponsorship
Microsoft has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9192)
2024 (9343)
2023 (7677)
2022 (11403)
2021 (7210)
2020 (7852)
Funding
Current Stage
Public CompanyTotal Funding
$1MKey Investors
Technology Venture Investors
2022-12-09Post Ipo Equity
1986-03-13IPO
1981-09-01Series Unknown· $1M
Leadership Team
Satya Nadella
Chairman and CEO
Vukani Mngxati
Chief Executive Officer - Microsft South Africa
Recent News
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