The Towbes Group ยท 4 weeks ago
Service Technician III Floater - Serving Santa Barbara/Goleta, CA
Santa Barbara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$24.76/hr - $35.82/hr
8+ years expThe Towbes Group is an award-winning property management, development, and construction services firm headquartered in Santa Barbara, California. The Service Technician III - Floater is responsible for maintaining and repairing apartment units and communities, ensuring operational efficiency, and providing exceptional customer service to residents and team members.
Real Estate
Responsibilities
Ensure an adequate number of make-ready units are available
Responsible for preventative maintenance throughout the community
Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days
Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues
Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, etc
Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting and drywall, flooring, remediations, water intrusions, and appliance systems
Provide and uphold the highest standard of customer service
Work closely with the Community Manager and staff to deliver exceptional customer service, quality, efficiency, and cost-effective solutions
Schedule, communicate, and supervise all vendor activities
Participate in the emergency after-hours "On-Call" rotation program as required
Obtain bids and negotiate pricing with vendors and contractors when necessary
Coordinate delivery and work schedules with vendors
Foster strong public relations with residents, co-workers, company staff, and vendors through a positive attitude and building resident trust
Consistently maintain a friendly and courteous demeanor with residents and team members
Provide training to residents as needed
Take responsibility for exceeding expectations with a positive and responsive attitude
Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction
Address resident concerns promptly or escalate to a Community Manager within 24 hours
Assist in organizing and preparing for community activities and events
Train lower-level technicians in all their areas of advanced knowledge
Ensure the shop is organized and tidy for efficient inventory assessment
Manage parts inventory and prepare monthly inventory reports
Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed
Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders
Use of various machinery, such as pumps, compressors, blowers, electric and hand-powered augers, etc
Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc
Special projects as assigned
Qualification
Required
High school diploma or trade school certificate required
A minimum of eight (8) years of experience
Leadership and training skills with advanced-level experience in areas of basic trades to include HVAC, plumbing, electrical, painting, appliance repair, carpentry, remediation/water intrusions, and pool operations
Advanced knowledge of maintenance techniques using hand tools and power tools encompassing intermediate-level repair of plumbing, electrical, HVAC, finish carpentry, painting, and drywall repair
Intermediate knowledge of computers and hand-held devices
Required to always maintain a valid driver's license
Must have a dependable vehicle for transporting tools and equipment
May require traveling to residential communities throughout Ventura and Santa Barbara counties
Overtime, evening, and weekend work may be required as needed
Proficient communication in English through verbal, written, and various electronic means
Capable of running any single-tech property by themselves or of being the lead at any multi-tech property, as can be called to assist any property in their area
Knowledge of and ability to follow proper safety techniques in accordance with company, community, OSHA, EPA, and internal policies and procedures
Must be highly receptive to instructions, training and process changes
Capable of easily shifting between tasks with flexibility and adaptability
Meet or exceed operational goals on annual performance evaluations and resident surveys
Lead by example by modeling the behavior you expect
Ability to create an atmosphere of cooperation, enthusiasm, customer satisfaction, and professionalism
Ability to encourage problem solving and team building
Ability to work independently and prioritize effectively in a challenging environment
Work in a manner consistent with having a high level of integrity, honesty, courage, and loyalty
Strong problem-solving skills
Provide high-quality customer service whether to the internal or external customer
Ability to put people first in all aspects of your position
Work with the intent of the betterment of our community
Ability to effectively comprehend and interpret policies and procedures in the work environment
Ability to collaborate effectively as a team member
Ability to exercise good judgment in making decisions
Ability to work under pressure and complete tasks within prescribed time frames
Ability to manage and develop personnel resources
Ability to disseminate information and guidelines clearly to others and check for understanding
Excellent interpersonal skills to communicate effectively with a wide range of employees and residents
Preferred
Certificate for Apartment Maintenance Technician (CAMT) a plus
Benefits
Health Insurance: medical, dental, vision, life, and long-term disability
401k and liberal company match
Paid vacation/sick time programs
Local Coastal Housing Partnership benefits
Company
The Towbes Group
TTG provides Real Estate Development, Commercial, Residential, Construction, Property Management & Real Estate Investment services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robert Skinner
Chief Executive Officer
Company data provided by crunchbase