ROCS Grad Staffing · 4 weeks ago
Membership & Operations Coordinator
Silver Spring, MD
Full-time
Onsite
Entry Level
$46K/yr - $60K/yr
2+ years expROCS Grad Staffing is a mission-driven, member-focused organization seeking a Membership & Operations Coordinator. In this role, you will be responsible for supporting members, improving internal processes, and ensuring smooth daily operations while developing strong administrative and customer service skills.
ConsultingCRMEducationEmploymentHuman ResourcesInformation TechnologyMarketingRecruiting
Hiring Manager
Devin Jones
Responsibilities
Serve as a primary point of contact for members, responding to phone and email inquiries in a timely and professional manner
Support day-to-day membership activities, including member communications, retention efforts, and database updates
Assist with general operations and administrative needs such as scheduling, meeting coordination, event support, and special projects
Maintain and update records within the membership database, ensuring accuracy and data integrity
Track, document, and report basic organizational metrics as assigned
Help document internal processes and assist with training team members when needed
Distribute incoming mail and packages and provide general office support
Collaborate with internal teams and escalate more complex inquiries when appropriate
Support a flexible, “pitch-in where needed” environment typical of a small team
Qualification
Required
2–3+ years of experience in a professional office environment (association or nonprofit experience a plus)
Strong customer service and communication skills, both written and verbal
Highly organized, detail-oriented, and comfortable juggling multiple priorities
Self-motivated and able to work independently with minimal oversight
Proactive problem solver with a positive, collaborative mindset
Comfortable learning and working in databases or CRM/AMS systems (membership systems a plus)
Proficient in Microsoft Office (Outlook, Word, Excel)
Adaptable, flexible, and willing to support a variety of operational needs
Company
ROCS Grad Staffing
We help businesses throughout the Northern VA and Washington DC Metropolitan areas find the top recent college grad talent for entry and junior level positions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Brandon Labman
Co-Founder
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