Apple · 3 weeks ago
Technical Operations & Site Reliability Engineer, Customer Systems
Sunnyvale, California, United States
Full-time
Onsite
Mid, Senior Level
$147K/yr - $272K/yrApple is a leading technology company focused on enhancing customer experience. The Customer Systems Operations team is seeking a highly skilled TechOps Engineer to maintain the reliability and performance of globally distributed systems while developing automation solutions and collaborating with various teams.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Manage large-scale production outages, leading incident response and improving efficiency
Design, build, and maintain automation solutions to streamline the monitoring, sustenance, and management of large-scale distributed systems
Develop tools and software (using Java/JEE, REST, Swift/Objective C, Python, Go, or Bash) to automate repetitive operational tasks, reduce manual intervention, and improve system reliability
Utilize AI & LLM models to achieve Operational Excellence in application support
Plan and execute actionable system health monitoring, incident response, and communication across critical global applications
Drive operational metrics and KPI identification and alignment
Partner with multi-functional teams to improve reliability, efficiency, stability, and processes
Be a self-directed problem-solver exhibiting deftness to handle multiple simultaneous competing priorities and deliver solutions in a timely manner
Create and maintain accurate, up-to-date documentation reflecting architecture, infra configuration, and procedures
Write status and incident reports
Write training material and train users in complex topics
Partner with a team of highly skilled engineers across the globe and guide their work towards operational excellence, gaining efficiency
Build a culture where the regional members are responsible for cultivating strong in-region relationships and getting results for our business partners ensuring they remain informed about significant incidents and problems
Qualification
Required
Experience in interpreting operational data from systems like Hubble, ExtraHop, Splunk or other monitoring tools along with hands-on experience of production monitoring systems, log analysis, troubleshooting, and support dashboards
Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, ICMP, the OSI Model, Subnetting and Load Balancing
Experience in using AI and Large Language Models (LLMs) to enhance operational efficiency through tasks such as model training, optimization (including areas like Model Context Protocol or similar methods), and designing effective model utilities
Experience in scripting languages and automation tools such as Java, JEE, REST, Swift/Objective C, database schema design and data access technologies
Preferred
Experience in strategizing and achieving operational excellence in global distributed systems
Fundamental understanding of distributed systems including: Micro services, Messaging Brokers, and Versioning
Experience in driving operations teams for large-scale mission-critical applications working in a 24x7 environment across multiple locations
Understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, and Signals
Excellent organizational and documentation skills
Bachelor's degree in Engineering or equivalent
Excellent interpersonal skills. Proactive, with a strong sense of personal ownership
Benefits
Comprehensive medical and dental coverage
Retirement benefits
A range of discounted products and free services
Reimbursement for certain educational expenses — including tuition
Discretionary bonuses or commission payments
Relocation
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase