L'Auberge Lake Charles · 1 day ago
IT Manager
Lake Charles, LA
Full-time
Onsite
Mid, Senior Level
1+ years expL'Auberge Lake Charles is part of PENN Entertainment, a leading provider of integrated entertainment and gaming experiences. The IT Manager will oversee the operations of the IT department, manage budgets, ensure customer service standards, and collaborate with corporate IT for governance and strategy implementation.
Gambling & Casinos
Hiring Manager
Victoria Chan
Responsibilities
Responsible for directing the overall operations and staff of the iT department
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives
Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs
Ensures customer service standards are followed by all team members and addresses issues as they arise
Responsible for the overall achievement of department customer service goals
Collaborates closely with the Corporate information Technology organization regarding cross functional governance, architecture, standards, etc
Plans, develops, organizes, implements, directs, and evaluates the property's information and technology functions
Translates the strategic logics and tactical business plans into operational plans and systems structures
Manages the remote access process
Evaluates and advises on the effect of long-range planning of new strategies and regulatory action as those items impact the technical operating platforms of the property
Participates in the development of design and implementation strategies to ensure property is kept abreast of technology trends within the industry, in accordance with enterprise governance and architectural standards
Participates in the development of integration strategies to ensure optimal efficiency of computer systems and programs with existing end users
Participates in the development of disaster recovery strategies to ensure business continuance in case of systems failures, in accordance with enterprise governance and architectural standards
Ensures adequate processing and storage capacity for growing business demands based on customer volumes
Continually reassesses the competitiveness of all information assets against the relevant comparable companies, industries, and markets
Establishes credibility throughout the property with management and employees in order to be an effective listener and problem-solver of information issues
Participates in the development of appropriate policies and procedures to ensure the integrity of all deployed information systems, in accordance with enterprise governance and architectural standards
Coordinates the interdepartmental efforts relative to information systems throughout the property
Provides technical advice and knowledge to Executive team
Manages the budget and other financial measures of the information Technology department
Regularly reassesses systems mix, policies, procedures, and personnel to ensure compliance with strategic logics and operational objectives
Supervises and manages attendance and time records of team members
Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM
Maintains strict confidentiality in all departmental and company matters
Qualification
Required
Bachelor's degree in Computer Science, Management information Systems, or related field, and one to two years of project leadership and/or management experience required; or equivalent combination of education and experience
Subject matter knowledge of Gaming Operations required
Business management, systems management, project management, contract negotiation and administration, operating, and capital budgeting skills required
Must have excellent written and verbal communication skills; must be fluent and literate in English
Ability to maintain a high level of confidentiality and professionalism
Must have advanced technical knowledge of the PC environment, including hardware, operating systems, and networking; must be proficient in all Microsoft Office applications
Ability to manage a team working in a high-pressure environment towards successful results for the property and company
Must have strong problem-solving, customer service, and organizational skills
Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
Proven experience in handling user problems and vendor relationships required
Ability to analyze problems and apply logical/cost-effective solutions
Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment
Ability to assist with strategic planning and tactical deployment of objectives that provide effective and efficient operations and support for the property
Ability to work collaboratively and communicate effectively with team members at all levels of the organization
Preferred
2-3 years of demonstrated experience in the application of a wide range of systems preferred
Familiarity with Governance and information Security frameworks (PCi, NiST, SOX, Audit)
Benefits
Wellness programs designed to support our team members' financial, physical, and mental well-being
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment
Company
L'Auberge Lake Charles
L'Auberge is located on 242 acres of land in Lake Charles, La., two hours from the Houston metropolitan area.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Adrian Beaugh
HR Business Partner
Ashley Thomason
Human Resources Business Partner
Company data provided by crunchbase