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Cargill · 20 hours ago

Customer Service Associate Specialist

Miami, FL

Full-time

Onsite

New Grad, Entry Level

Cargill is a global leader in providing food, ingredients, agricultural solutions, and industrial products. The Customer Service Associate Specialist will manage routine customer order management activities, ensuring effective communication and responsiveness to customer needs while adhering to compliance regulations.

AgricultureFood and BeverageFood ProcessingManufacturingMeat and Poultry

Comp. & Benefits

No H1B

Responsibilities

Receive and process straightforward customer orders across multiple platforms following standard procedures

Receive and process low complexity change requests following defined policies and procedures

Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order

Initiates and supports non-conformance inquiries to ensure thorough evaluation, resolution, and identification of corrective actions

Serves as the primary contact for customers regarding export shipments, providing clear communication, timely updates, and effective issue resolution to ensure smooth delivery of international orders

Understands and adheres to export and international trade compliance regulations, ensuring alignment with both domestic and foreign government laws and customs requirements

Manages the full export order cycle for shipments from the U.S. and Canada, including order processing, coordination with the transportation team, regulatory compliance, and documentation verification for seamless customs clearance

Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer

Escalate undocumented issues that are not commonly defined or known to higher level staff

Proactively identify risks and opportunities to improve the order management processes

Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

Other duties as assigned