bizjobz LLC ยท 3 weeks ago
Senior Manager Professional Services
United States
Full-time
Remote
Senior Level
$150K/yr - $180K/yr
7+ years expbizjobz LLC is seeking a Senior Manager for their Indirect Tax Professional Services Delivery. In this role, you will drive strategy and execution to deliver professional services to corporate clients, while managing a team of consultants and ensuring excellent customer experiences.
ConsultingProfessional ServicesRecruitingStaffing Agency
Hiring Manager
Mary Louise Pernod
Responsibilities
Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers, as part of leading our Indirect Tax (IDT) service delivery
Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction
Participate as a member of Indirect Tax Service Delivery Leadership Team, and broader Professional Services Management team, for seamless integration across the customer journey
Manage a team of consultants, supporting their development and customer delivery
Performance management, coaching, mentorship, and training
Provide leadership and co-management of the IDT team according to the standards for consulting delivery
Responsible for consultant utilization, revenue & margin associated with the IDT services business
Support staffing strategy and execution of a global services model
Supports the recruiting, training and professional development of dedicated professional service team members
Support IDT sub-contractor relationships and delivery
Support customer delivery through building customer and partner relationships, escalation management, and driving customer satisfaction
Support SOW scoping and sales opportunities to drive service backlog
Support development, operationalization, and maintenance of delivery service offerings, service levels, and pricing standards
Drive attainment of IDT services Financial Plan (e.g. revenue, margin, renewal), and support achievement of broad IDT Financial Plan for Corporates Professional Services
Support team growth, management and retention of resources
Support continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction [NPS], Churn and retention)
Successful transition to Customer Support as the customers moves from Project to Live operations
Qualification
Required
Indirect Tax experience is REQUIRED
Bachelor's degree REQUIRED
7+ years of indirect tax implementation / consulting experience
7+ years of experience with large enterprise software systems
In-depth experience working with cross-functional teams and departments
Experience delivering successful service delivery for customers, including implementations with a variety of size and complexity
Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills
Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
Able to operate autonomously in the completion of tasks and delivery of objectives
Up to 25% of travel is expected
Focusing on Customers
Driving Results
Building Talent
Championing Innovation
Thinking Globally
Preferred
10+ years preferred for indirect tax implementation / consulting experience
10+ years preferred for experience with large enterprise software systems
Consulting management experience preferred
ERP system and integration knowledge strongly preferred (such as Oracle, SAP, or similar platforms)
Masters or MBA preferred
Company
bizjobz LLC
bizjobz LLC is a national, full service executive recruiting firm headquartered in the NYC area.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase