LegalMatch · 1 month ago
Account Renewals Specialist
Reno, NV
Full-time
Onsite
Entry Level
$50K/yr - $50K/yr
1+ years expLegalMatch is a company focused on providing legal services, and they are seeking an Account Renewals Specialist to manage the contract renewal process for existing customers. The role involves maintaining customer relationships, ensuring timely renewals, and identifying opportunities to optimize account value.
AdvertisingBrand MarketingConsultingEmploymentLegal
Responsibilities
Manage the complete renewal cycle for assigned accounts, ensuring timely and accurate contract execution
Communicate proactively with customers to review upcoming expirations, pricing, contract terms, and renewal options
Build positive, long-term customer relationships that support high retention rates
Assess account health and identify potential risks, escalating concerns as needed
Collaborate with internal teams—Sales, Customer Success, Finance, and Legal—to streamline renewal processes
Maintain accurate account records, renewal forecasts, and activity logs in the CRM system
Identify upsell or cross-sell opportunities and engage appropriate teams to support growth
Achieve or exceed retention and renewal targets
Qualification
Required
Bachelor's degree or equivalent professional experience
1-3 years of experience in account renewals, account management, customer success, or inside sales
Strong verbal and written communication skills
Excellent organizational skills and attention to detail
Comfortable managing a high volume of accounts and deadlines
Experience working with CRM platforms (Salesforce, HubSpot, etc.)
Preferred
Experience with subscription renewals or SaaS-based products
Basic understanding of contract terms, pricing models, or revenue operations
Company
LegalMatch
LegalMatch is a California-based web platform that connects clients with local attorneys.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Janice Lim
Content Manager
John Kirby
Contract Writer
Recent News
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