Vision · 3 weeks ago
Account Manager, Customer Experience (Healthcare Services)
United States
Full-time
Remote
Entry, Mid Level
2+ years expAmsive is a performance marketing agency that values collaboration and innovation. They are seeking an Account Manager for Customer Experience in the healthcare sector, responsible for managing client relationships, driving marketing goals, and overseeing project execution.
AdvertisingDigital MediaMarketing
No H1B
Responsibilities
Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals
Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs that drive member acquisition, engagement, and retention across channels. Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction
Become proficient in company designated tools for success in project and account management
Create and proactively manage internal timelines for projects and programs through proactive communication
Log all resource hours into Amsive designated project management tool (Asana) daily
Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity
Oversee implementation, delivery, and execution of program promise
Facilitate and manage the invoicing process
Maintain and/or improve account profitability through effective scope management
Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business
Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure
Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews
Work collaboratively with other team members to develop audience, creative, and channel testing ideas
Be curious, with a thirst for learning more about data centric marketing
Qualification
Required
2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels (CTV, Linear TV)
2+ years of experience in agency environment and proven success in managing client relationships
Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments (creative services, customer intelligence, data/technology, media, production/operations, etc.)
Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
Strong written and verbal communication skills, a positive attitude, and the ability to thrive in a collaborative and fast-paced environment
Strong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members
Strong grasp and demonstrated application of marketing and communication principles
Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
Demonstrated excellence in building and maintaining profitable client relationships
Future-minded individual with a strong desire to contribute to an emerging leader in the omni-channel marketing space
Preferred
Experience working with Healthcare or Medicare clients is a plus
Company
Vision
Vision has been acquired by Amsive. Check out Amsive Career's page here: https://www.amsive.com/
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-11Acquired
Recent News
2023-08-29
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