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Grand Design RV · 1 month ago

IT Senior Manager

Middlebury, IN

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

Grand Design RV is currently looking for an IT Senior Manager to deliver strategic leadership and comprehensive oversight for all Information Technology operations across a large organization. The role involves collaborating with business leaders, leading digital transformation initiatives, and managing IT teams to ensure effective technology solutions and operational excellence.

Graphic DesignManufacturingRecreational Vehicles

Responsibilities

Collaborate with business unit leaders to understand the business, prioritize initiatives and deliver effective technology solutions

Build strong relationships with internal stakeholders (Grand Design and Corporate) and external partners

Drive the development and execution of IT strategies, a multiyear IT roadmap aligned with business unit and enterprise goals

Lead digital transformation initiatives, including cloud adoption, automation, and emerging technologies (AI, IoT, RPA) at the BU level in partnership with cross functional Enterprise centers of excellence (CoE's)

Promote innovation to improve business processes and customer experience

Provide direction and mentorship to an IT team of 8–10 professionals, fostering a culture of accountability, collaboration, and continuous improvement

Support IT talent development and succession planning, Promote a learning and growth-oriented environment

Oversee NetSuite ERP system administration, optimization, and integration with other business systems

Ensure effective management of other enterprise applications

Ensure robust network, server, and cybersecurity measures to protect company assets

Collaborate with Enterprise Information Security Services (ISS) & Enterprise Infrastructure Services (EIS) teams to implement standards

Support sustainability and ESG goals through responsible IT practices (e.g., energy-efficient infrastructure, e-waste management)

Manage helpdesk operations to deliver timely and effective user support

Implement IT service management (ITSM) best practices and drive continuous improvement through KPIs and user feedback and look for synergies across the enterprise

Negotiate vendor contracts, manage IT budgets, and ensure cost-effective solutions

Utilize procurement best practices across the enterprise

Oversee data management, ensuring data integrity, availability, and security of the Grand Design data domains

Partner with Enterprise Data CoE to build out an enterprise data lake and implement data best practices

Leverage advanced data analytics and business intelligence to support decision-making

Partner with EA to develop and maintain enterprise architecture standards to ensure scalability and alignment with business objectives

Maintain adherence to data security, privacy regulations, and internal policies

Follow IT governance frameworks, policies, and procedures

Proactively identify, assess, and mitigate IT risks

Drive technology projects from planning through implementation, ensuring timely delivery and ROI

Champion change management for technology adoption, including communication and training at the local level

Develop and maintain disaster recovery and business continuity plans

Support technology needs for customer-facing operations (e.g., digital sales platforms, customer portals)

Qualification

ERP ManagementIT Strategy DevelopmentCybersecurity Best PracticesDigital TransformationCloud AdoptionData ManagementProject ManagementVendor ManagementHelpdesk OperationsChange ManagementTeam Leadership