Girls Group Ann Arbor ยท 2 days ago
Operations Manager - Non Profit
Ann Arbor, MI
Full-time
Onsite
Mid LevelGirls Group is a nonprofit mentoring agency focused on ending generational poverty by empowering young women. The Operations Manager will enhance systems and daily operations to ensure high-quality programming while supporting staff and participant engagement across multiple sites.
Individual & Family Services
Hiring Manager
Rebecca Roberts
Responsibilities
Visit program sites regularly to observe session flow, facilitation quality, readiness, and overall participant engagement
Determine reasons that attendance targets are not met, work closely with all Program Coordinators, create action plans for all 35 sites, and create a sustainable follow-up system
Work with the Program Director and Executive Director to create a more measurement-based organization
Ensure that spaces, materials, and logistics are consistently prepared to support high-quality programming
Support youth engagement and retention by evaluating reminder outreach, follow-ups, and engagement-boosting communication
Support staff with workflow expectations for documentation and follow-through
Identify gaps or inconsistencies and work with staff to strengthen compliance
Brainstorm opportunities to improve application compliance and mid-year enrollment
Partner with Operations, Leadership, and Data staff to maintain a strong data system
Support internal communication by sharing updates, expectations, and process changes across sites
Create Gantt charts (or other related logistical programs) to keep staff and management more organized, and to prevent surprises during the year
Ensure consistency in HR-adjacent processes and maintain organized, compliant operational records
Develop and support training that strengthens staff capacity in internal processes, documentation, and operational skills
Work with the Program Director, HR support, and pro-bono attorney to ensure that HR policies are current and applicable
Qualification
Required
Bachelor's degree required; Master's degree preferred in Business, Social Work, Education, Human Services, Youth Development, or a related field, OR an equivalent combination of education and experience
Experience in project, program, or operations management within a youth serving nonprofit or educational setting
Outstanding listening skills and an ability to communicate recommendations with insight and grace
Ability to support others with empathy and professionalism, even during times of crisis
Preferred
Experience with documentation systems, attendance tracking, data integrity, or operational workflows strongly preferred
Benefits
Generous paid time off and holidays
Agency summer shutdown week
Bereavement policy
Maternity policy
BCN PCP Focus HMO health insurance
Dental insurance
Short- and long-term disability
Life insurance
Mileage reimbursement
Professional development
Professional committee opportunities
Employee recognition and rewards
Weekly supervision
Social work licensing supervision
Training for new supervisors
Company
Girls Group Ann Arbor
Mission Girls Group empowers young women to achieve emotional and economic self-sufficiency by ensuring they graduate from high school and begin their college or career journeys.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase