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NETSCOUT · 1 day ago

Order Administrator

Westford, MA

Full-time

Onsite

Mid Level

$65K/yr - $72K/yr

3+ years exp

NETSCOUT is a leader in protecting the connected world from cyberattacks and performance disruptions. The Order Administrator is responsible for managing all incoming revenue and non-revenue orders, ensuring compliance with order processing policies, and acting as a liaison between sales personnel and customers.

Computer Software

Hiring Manager

Chris Gonzalez

Responsibilities

Act as liaison between sales personnel to ensure that all orders adhere to NETSCOUT's order processing booking policy and revenue recognition criteria

Works closely with sales department and other internal departments to ensure order meets customer's needs

Resolve any issues related to orders, pricing, and discounts. Ensure all departments have the information needed to process and report in a timely and accurate manner

Assess and evaluate orders and associated documentation to determine NETSCOUT's ability to recognize revenue as per policy

Supports an assigned sales territory as well as serves as NETSCOUT's primary partner for order operations activities. Identifies all non-standard terms and conditions or non-adherence to NETSCOUT's booking policy

Covers all sales territories when other teammates are out of office or as business needs require

Contact and build relationships with Sales, partners, and customers to resolve identified issues

Review order with manufacturing to ensure orders can be processed and shipped

Review all order approvals and confirmations for accuracy before processing

When each order is complete and all approvals have been received, enters order into the ERP system

Maintain accurate online records of customer interactions and order details

Process Evaluation, Demo, and Lab sales orders

May be involved in Quotation process and other administrative tasks, as needed

Must be willing to work extended hours as needed during quarter end, which may include evenings, weekends and holidays

Qualification

Order managementNETSUITEOracleFinance experienceMulti-taskingCommunication skillsProblem solvingOrganizational skills

Required

Bachelor's in finance or business administration or equivalent work experience

3+ years prior experience in an sales order management position

Excellent communication skills, both oral and written within all levels of the organization

Proven ability to multi-task, problem solve and make sound business decisions

Proven ability to meet difficult deadlines, especially during peak and fast-paced periods

Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines

Commitment to maintaining accuracy and efficiency under high-volume conditions

Strives & drive for results; a strong desire to contribute

Strong interpersonal and communication skills both oral and written

Preferred

Experience in a Finance or Operations department within a high technology software company preferred

NETSUITE or Oracle knowledge is desired

Company

NETSCOUT

Glassdoor3.7

We provide the data that drives observability, fortifies cybersecurity, and keeps the world's most essential organizations resilient against disruptions of any kind.

Founded in 1984

Westford, MA, US

1001-5000 employees