A5 · 1 month ago
Certinia PSA Consultant
A5 is a leading solutions provider focused on guiding businesses through their Digital Transformation journey using the Salesforce platform. The Certinia PSA Consultant will manage the end-to-end implementation and configuration of Certinia PSA modules while collaborating with stakeholders to document business requirements and deliver effective solutions.
Application Performance ManagementCloud ComputingConsumer ElectronicsEnterprise Resource Planning (ERP)Information TechnologySoftware
Responsibilities
Manage the end-to-end implementation and configuration of Certinia PSA modules
Responsible for identifying and documenting business requirements
Proactively communicate and collaborate with external and internal stakeholders
Demo technical solutions for customers and users
Support resolution for issues that arise in testing or production
Responsible for identifying and delivering production enhancements related to configuration or business changes
Identify and communicate if solutions or requirements have gaps, are too complex, or do not match business needs
Communicate changes, enhancements, and modifications of business requirements to team members and other stakeholders such that issues and solutions are understood
Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes
Promote continuous improvement and creativity
Qualification
Required
3+ years of experience implementing Certinia PSA
Hands-on experience in Salesforce configurations and project management
Knowledge and/or experience in business processes and the ability to communicate and interpret business requirements
Experience defining and documenting requirements into well-articulated deliverables
Ability to run requirement sessions, demos, and scrum calls
Collaborative, flexible, and adaptable when working with customers and various teams
Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders
Experience in a consulting environment
Preferred
Salesforce partner experience
PSA SysAdmin Essentials
PSA Implementation Consultant Certification
Company
A5
A5: Driving Revenue Transformation with Salesforce & Intelligent Automation As a Salesforce Ventures Portfolio Company, A5 delivers 20+ years of proven expertise in multi-cloud Salesforce transformations — specializing in Revenue Cloud Advanced, Agentforce, Lead-to-Cash, and Intelligent Automation.