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Morgan Properties · 4 weeks ago

Office - Resident Service Coordinator

Boardwalk at Westlake, 6000 WestLake Dr, Indianapolis, Indiana, United States of America

Full-time

Onsite

Mid Level

$18/hr - $21/hr

3+ years exp

Morgan Properties is a national real estate investment and management company that is seeking a dedicated Resident Service Coordinator to enhance the resident experience. In this role, you will manage resident services, assist with property operations, and ensure smooth administrative processes while engaging directly with residents.

Property ManagementReal EstateResidential

Responsibilities

Resident Engagement, Correspondence, and Follow-Up

Plan and organize resident events to foster community engagement

Respond to resident feedback within 24 hours via the Resident Feedback system on mprop.net

Record and track all resident correspondence in Yardi

Property Inspection & Curb Appeal

Complete weekly property inspections with a focus on resident balconies/patios and amenities

Inspect apartments as needed to maintain property standards

Resident Files & Paperwork

Maintain accurate resident files, including renewals, resident retention programs, and lease changes

Assist with in-house transfers, adding/removing roommates, and lease renewals Prepare renewal letters for delivery to residents

Assist Property Manager and Assistant Property Manager with paperwork flow and verifications

Collaboration with Leadership

Assist the Property Manager and Assistant Property Manager with property-related tasks

Provide input on setting the agenda for weekly and monthly staff meetings

Compliance

Ensure adherence to federal and state Fair Housing Laws and company policies

Qualification

Customer service trainingProperty management experienceBachelor's degreeYardi proficiencyCommunicationInterpersonal skillsProblem-solving skillsRelationship building

Required

Bachelor's degree (B.A.) from a four-year college or university, or 3-5 years of related experience or training, or an equivalent combination of education and experience

Sales and/or customer service training

Proficiency in software applications, smartphones, and reporting/analysis tools

Excellent communication, interpersonal, and problem-solving skills

Strong ability to foster positive relationships with residents and colleagues, creating an open and supportive environment

Skilled in understanding and addressing resident concerns with care and professionalism