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HospiceServe, LLC · 1 month ago

IT Systems Specialist

United States

Full-time

Remote

Mid Level

HospiceServe, LLC is a company focused on providing quality services in the healthcare sector. The IT Systems Specialist is responsible for overseeing enterprise IT service management, leading cybersecurity efforts, and ensuring the smooth operation of IT systems, particularly those related to Microsoft technologies.

BillingComplianceFinanceFinancial ServicesInformation TechnologyManagement ConsultingMarketing

Responsibilities

Manage relationships with external vendors and technology partners, negotiating contracts and ensuring the delivery of services that meet organizational needs and standards

Oversee and validate vendor solutions such as EDR, AV, and MDM solutions

Manage vendor KPI’s and metrics and hold vendor(s) accountable to service delivery expectations

Oversee IT service management across the organization, ensuring alignment with best practices and frameworks such as ITIL

Actively drive continuous improvement of service delivery, support processes, and end-user experience

Maintain an up-to-date view of the enterprise project portfolio, working with department leads to align roadmaps, manage interdependencies, and ensure strategic priorities are met

Oversee the setup, configuration, and maintenance of Microsoft 365 services, ensuring optimal performance, security, and availability

Oversee and participate as the highest-level system Administrator in all technology platforms (Microsoft Azure, EMR, etc.)

Set up and maintain resources in Microsoft Azure, including virtual machines, storage, and networking components

Work closely with clinical, administrative, and compliance teams to align technology initiatives with organizational goals

Troubleshoot complex technical problems related to Microsoft technologies and other business systems

Assist in the administration of other business platforms such as ERP, Payroll, and EMR systems, ensuring their smooth operation and integration with other systems

Review and manage IT vendor costs and approve monthly invoices

Embrace the 'other duties as assigned' mentality to support the diverse needs of a small company environment

Assist in developing or revising policies and procedures as requested

Maintain comprehensive documentation of IT systems, configurations, and procedures for reference and knowledge sharing

Qualification

Microsoft 365Microsoft AzureMicrosoft DefenderInTuneERP systemsPayroll systemsEMR systemsMicrosoft certificationTroubleshooting skillsAnalytical abilitiesCommunicationProblem-solving skillsFlexibility

Required

Bachelor's degree in Information Technology or related field

Strong verbal and written communication skills are essential for interacting with colleagues, clients, and stakeholders

Flexibility to adjust to changing priorities, tasks, and environments

Proven experience in administering Microsoft 365, Microsoft Defender, InTune, and Azure

Familiarity with Microsoft Power platforms (PowerApps, Power Automate, Power BI) and their application in workflow solutions

Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently

Ability to work independently, manage multiple tasks, and adapt in a fast-paced, dynamic environment

Strong problem-solving and analytical abilities

Preferred

Knowledge of ERP, Payroll, and EMR systems administration is a plus

At least one Microsoft certification in both Azure administration and Microsoft Security administration is preferred (i.e. AZ-104 or AZ-900; SC-200 or SC-400)