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Spooky Nook Sports · 3 weeks ago

General Manager, Warehouse Hotel & Conference Center

Hamilton,OH,US

Full-time

Onsite

Director/Executive

10+ years exp

Spooky Nook Sports is the largest indoor sports complex in North America, and they are seeking a General Manager for the Warehouse Hotel inside the Champion Mill Conference Center. This role is responsible for the development and management of the hotel, ensuring superior guest service while overseeing food and beverage operations and achieving budgeted revenue goals.

GamingSports

Responsibilities

Achieve budgeted revenue and profit goals in hotel and food/beverage, balancing cost with guest satisfaction while identifying ways to grow occupancy

Maximize revenue through inventory control

Oversee the property budget forecasts and review monthly profit and loss statements against budgetary goals

Oversee key property food and beverage departments (banquets, restaurant/bar)

Utilize budgets to communicate financial objectives

Work with the corporate Finance Team to oversee all hotel accounting functions. This includes (but is not limited to) accounts payable, accounts receivable, payroll and ordering procedures

Work with Human Resources on hiring needs for the hotel, appropriate pay levels, and team member policies

Train team members in accordance with company standards

Motivate and provide direction to all team members to maximize engagement

Communicate all policies and procedures to entire staff. Conducts regular team meetings to provide various information including company communications, policy reviews, local property activities, goals, etc

Ensure that team member related issues are resolved in a manner consistent with company policies

Work with other department managers to ensure proper staffing levels based on guest volume

Work with the necessary department to manage all sales and marketing activities of the property and meet revenue objectives

Supports sales and marketing activities of the property and in conjunction Spooky Nook Sports, to ensure budgeted revenues are consistently achieved

Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals

Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property

Ensure that departments achieve or exceed guest’s service expectations

Ensure compliance with property legal, safety, operations, labor and service standards; conducts both routine and short notice quality assurance audits with specific departments

Conduct detailed walk-throughs to ensure building, public areas, kitchen and grounds are well-maintained, safe and meet or exceed guest expectations

All other duties as assigned

Qualification

Hotel management experienceFoodBeverage operationsBudget managementSalesMarketing strategyGuest service advocacyTeam leadershipMulti-taskingCommunication skillsInterpersonal skillsDetail-oriented

Required

An accumulation of at least 10 years of hotel experience in management, food and beverage, business development, operations, or strategic planning

Adequate knowledge of the food and beverage operations as it relates to the hospitality industry

At least 5 years of experience in a senior management role with multiple direct reports

21 years of age or older

Dependable transportation to and from work

Must have a valid Driver's License

Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication

Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary

Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed

Authorized to work in the United States

Preferred

Bachelor's degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience

Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, restaurant operations, and youth travel sports

Demonstrated ability to lead and inspire a team

Passionate about guest service and advocacy

Thorough knowledge of sales principles, brand, product, and service management

High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry

Highly dependable with a history of consistent attendance and punctuality

Guest-focused/service-oriented; ability to see big picture and impact on Company

Supports Company mission as serves as an advocate for its products and services

Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor

Self-starting and motivated with the ability to work independently and take initiative

Ability to multi-task and balance multiple projects/duties at once

Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale

Integrity: Trustworthy and honest; takes accountability when appropriate

Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals

Experience communicating with individuals of diverse demographics

Demeanor to remain calm in tense or stressful situations

Benefits

Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.

Affordable and comprehensive Medical, Dental, and Vision benefits

Competitive PTO package??

Paid holidays

401k program

35% discount on food and beverage purchases, including the Forklift and Palate restaurant

35% discount on all Nook apparel

Free child care (3-hour increments)

Discounts on academy team programs, birthday parties, personal training, event space rental, and more!