Blue Orange Digital · 1 month ago
Client Success Manager
New York, United States, US
Full-time
Hybrid
Senior Level
$110K/yr - $130K/yr
5+ years expBlue Orange Digital is a boutique data & AI consultancy that delivers enterprise-grade results. As a Client Success Manager, you will be responsible for the successful delivery of multiple data and software projects while building long-term client relationships and identifying revenue opportunities. This role blends account management with project management and requires technical acumen to ensure high-impact solutions are delivered.
AnalyticsArtificial Intelligence (AI)Big DataCloud Data ServicesData IntegrationData VisualizationMachine LearningPredictive AnalyticsSoftware
No H1B
Responsibilities
Serve as the primary point of contact and trusted adviser for 6–10 strategic accounts
Orchestrate structured onboarding, project plans, and executive business reviews
Track NPS, usage, and sentiment signals—triggering proactive playbooks to prevent churn
Own a revenue quota for renewals, upsells, and cross-sells
Continuously surface expansion ideas (new data products, ML & AI POCs, managed services)
Shape Statements of Work, MSAs, and negotiate terms
Forecast pipeline and communicate wins, blockers, and lessons learned to leadership
Run discovery workshops; translate business outcomes into technical requirements and acceptance criteria in collaboration with Blue Orange sales engineering and tech leads
Maintain high-level roadmaps and ROI dashboards for stakeholder transparency
Hold confident conversations about cloud data stacks (AWS/Azure/GCP, Snowflake/Databricks, dbt, modern BI)
Write quick SQL or notebook queries to demo insights or verify data issues
Collaborate with Project & Program Managers on sprint cadence, ensuring adherence to schedules and budgets
Lead escalations with empathy and urgency, coordinating the right engineers or SMEs
Document root-cause learnings and feed them into continuous-improvement loops
Be an internal Champion for the customer, maintaining client delight
Stay current on data-/AI-services trends; share best-practice content with clients and the Blue Orange community
Provide insights to fellow development team members in consultative communication and a customer-centric mindset
Act on the leading edge, implementing and embracing AI-enabled workflows in your day-to-day
Qualification
Required
5+ years in Customer Success, Account, or Client Services roles within data, analytics, software, or related tech consulting
Proven quota-carrying success driving renewals, upsells, and cross-sells
Working knowledge of modern data tooling (cloud warehouses, ELT/ETL, BI) and Agile/Scrum concepts
Strong communicator who can tailor conversations from practitioner level to C-suite
Demonstrated ability to translate business goals into actionable requirements for technical teams
Excellent problem-solving, organization, and multitasking skills; thrive in a fast-growth environment
Comfortable navigating large, matrixed enterprises and influencing without authority
Embraces generative AI in practice with an understanding of its evolving applications across business use cases
Bachelor's degree in a relevant field (Business, Computer Science, Engineering, or similar)
U.S. work authorization required; we cannot provide sponsorship at this time
Preferred
Certifications with partners such as Snowflake, AWS, GCP, Azure, or Databricks (or ability to obtain within 90 days)
Hands-on experience with CRM and collaboration stacks (HubSpot/Salesforce, ZoomInfo, Confluence, Asana, Jira)
Prior exposure to a start-up or growth-stage professional-services firm
Benefits
401k Matching
Unlimited PTO
Healthcare, Dental, Vision, and Life Insurance
Paid parental/bereavement leave
Cell phone/internet reimbursement
Company
Blue Orange Digital
Blue Orange is a data science and machine learning consulting and development firm.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.7MKey Investors
Oliver Wyman
2022-04-13Corporate Round· $0.7M
Leadership Team
Josh Miramant
Founder/CEO
Colin Van Dyke
Chief Technology Officer
Recent News
Company data provided by crunchbase