Quilt Software · 6 hours ago
Technical Support Specialist
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$20/hr - $25/hrQuilt Software is a company dedicated to providing tools for local shops to compete effectively. They are seeking a Technical Support Specialist to provide phone and email support for their POS software and hardware, while also becoming a product expert to assist customers in managing their stores.
FinanceInformation TechnologySoftware
No H1B
Responsibilities
Think on your feet and resolve problems quickly
Answer phone calls and respond to emailed tickets keeping the SLA
Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
Maintain documentation for products and training
Troubleshoot technical problems in Windows and SQL Server
Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
Qualification
Required
Experience with PC Hardware troubleshooting
Strong written, telephone, and personal communication skills
Excellent Customer Service soft skills and the ability to build and maintain customer relationships
Growth Mindset - Always Learning
Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
Experience with Network Protocols, Switches, and Firewall configuration
Benefits
3 Weeks of PTO, Holidays, and Paid Volunteer Day
Generous Medical, Dental, and Vision plans with low premiums
Paid Parental Leave
Company Sponsored Life Insurance
401k with Company Match
Company
Quilt Software
Quilt Software is an acquisition platform for inventory management software companies.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
PSG Equity
2021-01-01Private Equity
Leadership Team
Joe Karbowski
Chief Technology Officer
Recent News
Company data provided by crunchbase