Pacific Life · 19 hours ago
Sr. Business Analyst II, Digital Experience
Charlotte, NC
Full-time
Hybrid
Senior Level, Lead/Staff
$105K/yr - $128K/yr
8+ years expPacific Life is a company dedicated to providing for loved ones and planning rewarding retirements. They are seeking a Senior Business Analyst to serve as a critical bridge between business stakeholders and technical teams, translating strategic goals into actionable requirements for digital experiences.
FinanceFinancial ServicesInsurance
Responsibilities
Design and document business processes across and within departments in the Workforce Benefits Division
Identify process inefficiencies and recommend improvements to enhance operational effectiveness
Elicit and document business requirements for new features and improvements to all WBD digital experiences, including broker, employer, and member portals, as well as internal work management systems
Develop clear documentation that defines departmental accountability, with recommendations appropriately scaled to the organization's current maturity level
Implement change management strategies to ensure successful adoption of new processes and systems
Qualification
Required
8+ years of experience in business analysis and process improvement within the group benefits insurance industry
Demonstrated experience with process mapping methodologies and tools, along with a strong foundation in business analysis best practices and frameworks
Proven facilitation and stakeholder management skills with cross-functional teams, and experience working collaboratively with agile development teams
Excellent written and verbal communication abilities with exceptional problem-solving skills and attention to detail
Experience with change management principles and the ability to drive organizational transformation through strategic thinking and consensus building
Preferred
Bachelor's degree in Business, Information Systems, or related field
Professional certification in process improvement or business analysis (Six Sigma, Lean, CBAP, PMI-PBA, etc.)
Knowledge of project management principles and methodologies
Familiarity with process automation tools, workflow technologies, UX design principles, and wireframing tools
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase