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ZIM Integrated Shipping Services · 1 month ago

Student - Resolution Analyst

VA, Virginia Beach, US

Full-time

Onsite

New Grad

ZIM Integrated Shipping Services is a company focused on shipping services, and they are seeking a Student - Resolution Analyst to support resolution management through data analysis. The role involves gathering and interpreting data, monitoring KPIs, and assisting management with various projects to improve team performance.

LogisticsShipping

Growth Opportunities

Responsibilities

Gather data from various sources and analyze this data to identify trends, patterns, and insights that can inform business strategies

Monitor key performance indicators (KPIs) and other metrics to track the organization's performance by providing regular updates to management and specialists

Performing Quality Checks on Resolution Cases

Updating weekly and monthly reports

Assisting management with ad hoc projects by tracking project progress, managing timelines, and ensuring that project goals are met

Assisting in the documentation of these projects and the communication for the team to ensure that action items are completed timely

Back up resolution specialists while out by completing cases and monitoring emails