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Nuvance Health · 1 day ago

Manager Patient Care- Imaging Operations

Poughkeepsie, NY

Full-time

Onsite

Mid, Senior Level

$51.31/hr - $95.29/hr

Nuvance Health is a healthcare organization seeking a Manager for Patient Care in Imaging Operations. The role involves managing daily operations, supervising staff, ensuring compliance with regulatory requirements, and developing policies to improve quality and customer satisfaction.

Health CareHospitalMedical

Responsibilities

Responsible for daily operations of assigned modalities in scope to support departments including administrative and technical components, financial management, compliance, vendor contract oversight, patient access and referring physician outreach

Oversees assigned modalities in scope to include onboarding, training, development, hiring and performance assessment. Ensures all staff are assigned the appropriate level of work. Allocates the workload of all areas to ensure that all service areas are covered. Adjusts assignments to meet operational needs. Establishes relationships with employees that foster effective working relationships and allows all parties to function optimally at their jobs, remains familiar with contractual agreements between the hospital, 1199 and participates in grievances as outlined in 1199 Labor contracts and labor management meetings

Ensures compliance with all regulatory agency requirements including but not limited to Joint Commission, MQSA, ACR, and New York State

Prepares and monitors capital and operating budgets, manages expenses, monitors budget variances, and implements corrective action when necessary. Monitors financial status, billing, reimbursement, and compliance. Establishes annual goals and measures of performance for functions within the span of control, including key financial metrics

Oversees operation of imaging information management systems including but not limited to PACS, as well as imaging equipment selection, installation, and software upgrades

Identifies need for and coordinates training of technical and support staff as needed

Develops and implements an on-going marketing and public relations program

Coordinates Performance Improvement activities. Presents individualized reports of specific unit Quality Improvement projects, at designated intervals,and reports as needed to Hospital Administration and QPIC

In collaboration with the Director Operations and the Imaging Standardization and Optimization Team (ISOT) develops and implements policies and procedures to ensure quality, compliance, safety and customer service

Monitors and promotes a strong customer service focus. Provides leadership for continuous improvement in patient access, patient experience scores, turnaround times and physician engagement

Ensures safe environment for staff and patients

Interviews, hires, orients, coaches, evaluates, and manages performance issues for direct reports, holding leads responsible and accountable for their assigned areas of responsibility

Promotes a work environment that fosters employee development, promotes self-directed teams, and establishes communication processes. Regularly meets with supervisory team and staff to ensure communication and the proper processes and procedures. Develops and implements tactics to support achievement of organizational goals, including but not limited to patient experience, employee engagement, financial strength and quality/safety and service

Develops and implements tactics to support achievement of organizational goals, including but not limited to patient experience, employee engagement, financial strength and quality/safety and service

Assumes on-call administrative duties as assigned

Maintains and Models Nuvance Health Values

Demonstrates regular, reliable, and predictable attendance

Performs other duties as required

Qualification

RN LicenseImaging Operations ManagementBudget ManagementPACSMS Office SuiteOrganizational SkillsCommunication SkillsTime Management

Required

Manages the daily operations of the modalities in assigned scope; supporting departments and supervises staff to include training, development, hiring and performance assessment

In collaboration with the Director Operations, develops, implements, and monitors systems, policies, and procedures to maintain and improve quality, cost effectiveness and customer satisfaction

Oversees assigned modalities in scope to include onboarding, training, development, hiring and performance assessment

Ensures compliance with all regulatory agency requirements including but not limited to Joint Commission, MQSA, ACR, and New York State

Prepares and monitors capital and operating budgets, manages expenses, monitors budget variances, and implements corrective action when necessary

Monitors financial status, billing, reimbursement, and compliance

Establishes annual goals and measures of performance for functions within the span of control, including key financial metrics

Oversees operation of imaging information management systems including but not limited to PACS, as well as imaging equipment selection, installation, and software upgrades

Identifies need for and coordinates training of technical and support staff as needed

Develops and implements an on-going marketing and public relations program

Coordinates Performance Improvement activities

Presents individualized reports of specific unit Quality Improvement projects, at designated intervals, and reports as needed to Hospital Administration and QPIC

Monitors and promotes a strong customer service focus

Provides leadership for continuous improvement in patient access, patient experience scores, turnaround times and physician engagement

Ensures safe environment for staff and patients

Interviews, hires, orients, coaches, evaluates, and manages performance issues for direct reports, holding leads responsible and accountable for their assigned areas of responsibility

Promotes a work environment that fosters employee development, promotes self-directed teams, and establishes communication processes

Regularly meets with supervisory team and staff to ensure communication and the proper processes and procedures

Develops and implements tactics to support achievement of organizational goals, including but not limited to patient experience, employee engagement, financial strength and quality/safety and service

Assumes on-call administrative duties as assigned

Maintains and Models Nuvance Health Values

Demonstrates regular, reliable, and predictable attendance

Performs other duties as required

Excellent organizational, time management, and communication skills

Proficient in MS Word, Excel, PowerPoint, Outlook

New York State RN License Required