Barracuda · 3 weeks ago
Manager, Technical Support
Ann Arbor, Michigan
Full-time
Hybrid
Mid, Senior Level
4+ years expBarracuda is a leading cybersecurity company providing complete protection against complex threats. As a Technical Support Manager, you will lead a Technical Support team to ensure exceptional customer experience and collaborate with various departments to drive continuous improvement in customer care.
Cloud InfrastructureEnterprise SoftwareSecuritySoftware
Responsibilities
Lead and develop Technical Support teams, partnering with Sales, Engineering, Training, and other departments
Monitor performance metrics and promote individual growth
Drive process optimization and standardization
Ensure high customer satisfaction and retention through continuous improvement
Manage resources to meet service level expectations
Resolve escalated customer issues promptly
Collaborate with cross-functional teams to address key issues
Qualification
Required
Bachelor's degree or equivalent work experience
2-3 years of supervisory experience
4+ years of progressive call center / technical support experience
Proven leadership and team development skills
Strong organizational, time management, and communication abilities
Excellent organizational, time management and communication skills (written and verbal)
Benefits
Equity, in the form of non-qualifying options
High-quality health benefits
Retirement Plan with employer match
Career-growth opportunities
Flexible Time Off and Paid Time Off benefits
Volunteer opportunities
Company
Barracuda
Barracuda is a leading global cybersecurity company providing complete protection against complex threats for all size business.
1001-5000 employees
H1B Sponsorship
Barracuda has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (10)
2022 (13)
2021 (12)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$61MKey Investors
Menlo VenturesPalomar Ventures
2007-09-17Acquired
2005-10-17Series Unknown· $15M
2003-04-08Series C· $20M
Leadership Team
Hatem Naguib
Chief Executive Officer
Fleming Shi
Chief Technology Officer
Recent News
2024-04-24
2024-04-24
Company data provided by crunchbase