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OneDigital · 1 day ago

Operations Analyst - BPO

Rockwall, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

OneDigital is on a mission to help people do their best work and live their best lives. The Operations Analyst will play a pivotal role in ensuring that operational processes meet and exceed organizational standards and client expectations, focusing on evaluating workflows, implementing improvements, and supporting new services and products.

Human ResourcesInsuranceLife InsuranceSmall and Medium Businesses

Culture & Values

No H1B

Responsibilities

New Services/Product Launch: Participate as the analyst for any new services or products, ensuring all aspects of the launch and support are successful and meet quality standards

Quality Assurance: Ensure new services/products meet established expectations for quality of service and operational efficiency

Process Mapping: Own the mapping for all operational processes, ensuring they are kept up-to-date and accessible to all teams

Operational Metrics Evaluation: Evaluate key operational metrics, including efficiency and productivity reports, to identify areas of improvement and focus

Operational Evaluation: Assess and analyze operational workflows throughout all stages of our service delivery processes

Process Improvement: Identify areas where operational efficiency can be improved and recommend changes to enhance productivity and client satisfaction

Loss Evaluations: Conduct evaluations of operational losses to understand the reasons and analyze trends

Data Analysis: Track and analyze operational data to identify patterns and areas for improvement

Reporting: Prepare detailed reports on operational performance and loss evaluations, presenting findings to management

Action Planning: Develop and implement action plans to address identified issues and improve operational efficiency and client retention

Collaboration: Work closely with various departments to ensure a cohesive approach to operational improvement

Feedback Loop: Establish and maintain a feedback loop with internal teams to continuously gather insights and improve processes

Qualification

Data AnalysisProcess MappingOperational Metrics EvaluationProblem-SolvingCommunication SkillsClient-Focused MindsetAttention to DetailTeam Collaboration