Day's Jewelers · 1 month ago
Jewelry Sales Consultant
Waterville,ME,US
Full-time
Onsite
Entry Level
1+ years expDay's Jewelers is a retail jewelry company seeking Jewelry Sales Consultants to provide exceptional customer care and build long-term client relationships. The role involves engaging with guests, closing sales, and maintaining product knowledge to enhance the customer experience.
Fashion
Responsibilities
Provide guests with an exceptional customer care experience from the warm initial greeting through the long-term client relationship building
Reach or exceed personal sales targets
Reach or exceed jewelry sales consultant key performance indicators, as defined by the Company
Foster healthy interpersonal relationships with our guests and co-workers
Demonstrates the ability to close sales
Ensure that each guest receives outstanding guest service by providing a guest-friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of guest service
Assist guests and, to the best of their ability, encourage and create jewelry and giftware sales
Involve other store employees to help complete a sale when appropriate
Build long-term relationships with clients by practicing consistent follow-through on all client requests
Provide product and service information that will support their purchases, maintaining ongoing communication between purchases through handwritten thank you notes, contacting by phone or email to introduce new product arrivals and upcoming store events, and recognizing client birthdays and anniversaries
Demonstrate open communication with co-workers and managers
Exhibit friendliness and promote a spirit of cooperation among co-workers
Maintain knowledge of the computer programs and other technology to assist with exceptional guest service
Maintain an awareness of all product information, brand name merchandise features and benefits, and merchandise promotions and advertisements
Assist in showcase and floor product moves, merchandising, display maintenance, and store housekeeping
Maintain front show windows with proper product display, pricing, and cleanliness inside and out
Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock
Ensure that all products are clean and tagged with current pricing
Adhere to all company policies, procedures, and practices
Accurately and efficiently complete sales transactions with proper POS procedures
Have knowledge of properly assessing and providing quotes for repair and custom order work
Communicate guest dissatisfaction to management while the guest is in the store
Demonstrate willingness to make use of all learning materials and opportunities
Qualification
Required
High school diploma or GED
Preferred
1-3 years of sales experience
Jewelry Certification trained; GIA, JA, DCA, etc
Company
Day's Jewelers
Day's Jewelers is a retail company offering diamond rings, gemstone Jewellery, and watches.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase