Symbotic · 1 month ago
Warranty Administrator
USA Wilmington, MA - ITC
Full-time
Onsite
Mid Level
$71K/yr - $98K/yr
3+ years expSymbotic is an automation technology leader reimagining the supply chain with its AI-powered robotic and software platform. The Warranty Administrator will manage the end-to-end administration of warranty claims, ensuring compliance with warranty policies and facilitating communication between various internal teams and external customers.
MobileRetailRoboticsSupply Chain ManagementWarehouse Automation
Responsibilities
Serve as a primary point of contact for warranty-related inquiries from customers, providing clear information on claim requirements, status, and resolution
Process warranty-related material requests, returns, and replacements accurately and efficiently, in accordance with approved warranty claims
Administer warranty claims from initiation through resolution, including validating eligibility, coordinating repair or replacement actions, and maintaining warranty records
Work closely with Supply Chain to coordinate warranty-related material returns, replacements, and credit recovery activities
Coordinate warranty-related shipments and returns with Logistics providers, tracking deliveries and resolving issues related to approved warranty claims
Maintain accurate and up-to-date warranty documentation and records within enterprise systems to support operational and financial reporting
Coordinate with internal teams, including Quality, Engineering, Maintenance, Finance, and Customer Operations, to support claim investigation and resolution
Monitor and track warranty performance metrics, including claim aging and cycle time, identifying trends and opportunities for improvement
Support supplier warranty recovery activities by ensuring appropriate documentation and coordination with internal stakeholders
Participate in training sessions to stay current on warranty processes, system updates, and post-system delivery service practices
Qualification
Required
Minimum 3–5 years of experience in a warranty administration, service operations, or related administrative role; experience with warranty claims, supplier coordination, or post-system delivery support is a plus
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Proficiency in Microsoft Office Suite and enterprise systems (e.g., ERP or service management platforms); experience with SAP or CRM tools is a plus
A positive attitude with a strong sense of accountability and commitment to accurate, policy-driven execution
Ability to work independently and as part of a team
Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis
Preferred
Bachelor's degree preferred in business administration, supply chain management, or a related field; technical field knowledge relevant to automated systems, equipment, or service operations is a plus, or equivalent relevant work experience
Familiarity with supply chain, warranty, or inventory-related systems and processes is preferred
Benefits
Medical
Dental
Vision
Disability
401K
PTO
Other benefits
Company
Symbotic
Symbotic is a provider of integrated supply network automation solutions for warehouses and distribution centers.
501-1000 employees
H1B Sponsorship
Symbotic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (45)
2023 (45)
2022 (24)
2021 (19)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$1.36B2025-12-04Post Ipo Secondary· $192.5M
2025-12-04Post Ipo Equity· $357.5M
2024-02-21Post Ipo Secondary· $202.5M
Leadership Team
Carol Hibbard
Chief Financial Officer
Tom Ernst
Chief Financial Officer
Recent News
2026-01-16
The Motley Fool
2026-01-09
Company data provided by crunchbase