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Premier Truck Group · 3 weeks ago

Customer Service Representative - Collision Center

Ringgold, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Premier Truck Group is the largest Freightliner dealer group in North America, dedicated to providing exceptional customer service and a top-tier employee experience. The Customer Service Representative will be responsible for greeting customers, managing service department calls, preparing quotes, and assisting with repair orders while ensuring high-quality service and customer satisfaction.

Automotive

Growth Opportunities

Responsibilities

Responsible for greeting customers coming into the collision center for all service needs

Take and determine appropriate course of action for all incoming service department telephone calls concerning pending repairs, scheduling, cost and completion dates

Assist in the preparation of quotes on repair jobs. Write service orders and obtain customer approval of orders

Open Repair Orders and close Repair Orders in times of customer/service overflow

Assist the Shop Supervisor’(s) in the assignment of collision technicians to specific service jobs. Monitor job progress and keep customer updated

Assist collision technicians in identifying opportunities to Up-Sell

Report all customer complaints to the shop foreman or collision center manager

Inspect each departing job for quality and cleanliness

Finalizes paperwork upon completion of work and at end of shift

Check all cash schedules daily

Assist shop foreman daily. Serve as relief for all shop foreman vacations, etc

Promote good housekeeping and safe work practices

Perform all other duties as assigned