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Xactus · 3 months ago

Credit Service Representative(s) - Mortgage

Broomall, PA 19008, USA

Full-time

Hybrid

Entry Level

$18.30/hr - $20/hr

2+ years exp

Xactus is the leading verification innovator for the mortgage industry, providing a friendly remote work environment. The Credit Service Representative (CSR) serves as the primary point of contact for customers, addressing inquiries and resolving problems related to credit reports.

CreditFraud DetectionIdentity ManagementLendingSoftware

No H1B

Responsibilities

Provide excellent customer-centric service in line with company standards through inbound and outbound calls

Analyzes incoming electronic and telephonic information and verification requests

Manages incoming supplement requests as well as pending requests

Directs calls and inquiries to appropriate area/function as applicable; liaise with other departments within Xactus to handle requests and queries from customers effectively

Processes sensitive personal information (PI); follow communication procedures, guidelines, and policies, ensuring compliance with data privacy regulations and secure handling of confidential information

Provides timely and accurate information to incoming customer calls/electronic requests

Processes supplements on a timely basis. Meeting departmental goals on production, turn-time and quality

Review and interpret credit reports and data contained within

Must understand some complicated issues like foreclosure, bankruptcy and other implications on status with handling credit verifications

Adheres strictly to training manual and procedures

Follows all workflows and documents all actions in proprietary system

Answers incoming phone calls within 3 rings

Participates in skills training, as requested

Adheres to, and maintains compliance with, all Federal and State regulations and Universal policies and procedures

Maintain a deep understanding of Xactus’ products, services and policies to ensure accurate and consistent communication to the customer

Assists other team members as needed

Qualification

Customer serviceCredit services knowledgeComputer skillsVerbal communicationWritten communicationProblem-solvingMulti-taskingInterpersonal skillsAdaptabilityConfidentiality

Required

A minimum of a high school diploma or equivalent

At least two years of experience in a customer service role, preferably in the financial services or credit services industry

Excellent verbal and written communication skills

Excellent customer service and interpersonal skills

Ability to multi-task and prioritize accordingly

Ability to remain flexible, adapt to a changing environment, shift priorities as needed

Ability to maintain confidential information

Ability to analyze and solve problems

Ability to work independently and in a team environment; develop and maintain effective working relationships with customers and all levels of the organization

Proficient computer skills

Proven initiative, is a self-starter

Possess proactive approach

Has a great attitude and positive outlook