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TP · 3 weeks ago

Sales Customer Service - Day/Evening/Overnight Shifts - Work from Home

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

TP is a global, digital business services company that delivers advanced business services to help brands streamline operations. They are seeking Customer Service & Sales Representatives to field inquiries, resolve customer issues, and meet sales objectives in a collaborative work-from-home environment.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns

Calmly attempt to resolve and de-escalate any issues

Escalate interactions when necessary and appropriate

Respond to requests for assistance and/or possible processing payments

Track all call related information for auditing and reporting purposes

Provide feedback on call issues

Meet sales objectives as defined

Qualification

Customer service experienceSales experienceWindows-based systemsTyping speedSolution-orientedEmotional intelligenceCollaborationCommunication skillsOrganizational skillsCritical thinking