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Expansion Capital Group · 3 weeks ago

Underwriting Processing Supervisor

Sioux Falls, SD

Full-time

Onsite

Mid, Senior Level

Expansion Capital Group is seeking an Underwriting Processing Supervisor who will be responsible for managing the Underwriting Processing team. This role involves hiring, training, and mentoring team members while serving as a liaison between the team and organizational management.

AccountingFinancial ServicesFinTechSmall and Medium BusinessesWealth Management

Responsibilities

Perform all essential functions of the Underwriting Processing role

Coordinate with the HR department to interview and hire applicants for open positions

Perform on-site training as needed during onboarding of new hires / 3rd party resources or during process changes. Develop and maintain training documents as they relate to the UW processing. Identify training opportunities and provide relevant and constructive performance feedback to team

Conduct Annual Performance evaluations

Conduct regular team meetings, calibration exercises, quality monitoring exercises, and one on one meetings

Seek team members’ feedback and provide suggestions to UW Leadership team

Monitor and report technical issues through Help Desk and escalate to Manager when necessary

Audit UW processing team outcomes for consistency and adherence to ECGs policy and procedures

Team up with department leaders/supervisors to communicate staffing, volume or processing updates when necessary

Work directly with the sales team, business development team, tech team, and other parties internally and externally to resolution challenges

Identify, and escalate issues or exception requests to management for approval

Monitor volume and make adjustments to breaks and schedules when necessary

Review and approve timecards, schedules, and PTO requests

Other duties as assigned

Qualification

Team managementAnalytical skillsTechnical proficiencyPerformance evaluationOrganizational skillsAttention to detailMultitaskingOral communicationWritten communicationAdaptability

Required

The ability to multitask with a high level of accuracy and efficiency

Previous experience managing a team, required

Professional demeanor and the ability to thrive in a fast-paced environment

Strong, effective, oral and written communication skills

Must be able to work independently and/or with a team

Must have strong analytical, mathematical and judgmental skills to complete assigned tasks with a high level of accuracy

Strong organizational skills and exceptional attention to detail

Must be technically savvy with strong, but basic Office and Internet skills

Demonstrates traits consistent with the company culture - drive and perseverance in accomplishing goals; sense of responsibility and integrity; effectiveness as a team member; adaptability to new projects; planning and organizational skills; resourcefulness; energy and motivation to accept and complete tasks and enthusiasm for the business and their work

Committed and willing to work the number of hours per day required to accomplish daily tasks