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Langley Federal Credit Union · 2 days ago

Salesforce Product Manager- on site in Newport News, VA

Newport News, VA

Full-time

Onsite

Mid Level

3+ years exp

Langley Federal Credit Union is one of the 100 largest credit unions in the United States, dedicated to supporting employee growth and development. They are seeking a Full Time Salesforce Product Manager to leverage research and data-driven insights to enhance the Salesforce platform, drive value, and collaborate with stakeholders throughout the development lifecycle.

BankingFinancial ServicesNon Profit

Hiring Manager

Elizabeth Cunniffe

Responsibilities

Independently leverages research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance

Translates technology products and experience opportunities (improvement ‘needs’ and ‘wants’ as well as all other input) into initiatives and drives the execution strategy development

Champions and drives technology & experience opportunities from idea to validation and implementation. Collaboration with all relevant stakeholders or SMEs (Business, UX, Technology, Ops, Marketing, etc.)

Leads the development of business case artifacts and hypothesis for scoping and prioritization of efforts

Drives strategies and initiatives that maximize Langley’s investment in Salesforce, ensuring the platform delivers measurable value, efficiency, and business alignment

Serves as a financial services and Salesforce subject matter expert throughout the development lifecycle from idea through launch and optimization

Prepares compelling presentations and other forms of communication to present and communicate complex concepts to a diverse audience

Guides small, matrixed teams in identifying new opportunities, balancing priorities, and making trade-offs to ensure value delivery

Maintains and prioritizes the Salesforce project backlog, ensuring the highest priority initiatives are prioritized while ensuring alignment with business goals and platform ROI

Leads weekly scrum and daily standups as needed to ensure effective alignment, communication and collaboration

Leads stakeholder meetings to communicate product updates and solicit feedback

Makes autonomous decisions, quickly and thoughtfully, to move delivery forward in alignment with overall product vision and strategy

Analyzes user feedback and other data to identify practical solutions that enhance platform impact

Collaborates across business units to champion platform adoption and value creation, regardless of organizational structures while advocating for the benefit of the member

Ensures all platform changes and enhancements align with Langley’s risk and regulatory requirements; proactively escalates concerns as needed

Qualification

Salesforce certificationSalesforce experienceAgile product developmentFinancial institution experienceCommunication skillsTeam collaboration

Required

Bachelor's degree or equivalent education and related experience required

Salesforce certification is required including one or more of the following: Financial Services Cloud, Service Cloud Consultant, Sales Cloud Consultant, Platform Strategy Designer, Platform User Experience Designer, Salesforce Admin, Salesforce Certified Business Analyst, Experience Cloud Consultant, or Omnistudio Consultant

Three years of experience using Salesforce required