AVI Systems · 1 month ago
Audiovisual Support Engineer
Phoenix, AZ, USA
Full-time
Onsite
Senior Level
$42/hr - $45/hrFORTÉ, formerly known as AVI Systems, is a 100% employee-owned company with over 50 years of experience in designing and delivering systems for modern workplaces. The Audiovisual Support Engineer will be responsible for the design, implementation, and support of complex AV systems, ensuring integration with existing infrastructure while providing advanced technical expertise and mentoring lower-level technicians.
Audio/Visual EquipmentInformation TechnologySoftwareTelecommunications
Responsibilities
Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure
Handle the most complex AV issues that are beyond the scope of Level 1 and Level 2 technicians. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability
Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV-over-IP solutions
Oversee AV-related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution
Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure
Provide technical guidance to AV Support Technicians (Level 1 and Level 2), offering training and mentorship to help them develop their skills. Serve as the primary escalation point for technical issues
Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery
Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues
Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades
Research and stay current with the latest advancements in AV technology, including AV over IP, cloud-based AV solutions, and next-generation hardware and software
Qualification
Required
Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge
Advanced understanding of audio, video, and networking protocols, including AV-over-IP technologies (Dante, AES67, NDI, etc.)
Strong proficiency with digital signal processing (DSP), video routing, multi-room AV systems, and integration with IT networks
Hands-on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics
Familiarity with cloud-based AV management and monitoring tools
Strong project management skills, with the ability to lead projects from planning to execution
Exceptional problem-solving abilities and analytical thinking
Excellent communication skills, able to explain highly technical concepts to non-technical users and executives
Leadership and mentoring skills, capable of guiding and developing junior staff
Preferred
Industry certifications such as CTS, CTS-I, CTS-D, CCNA (or similar) highly preferred
Benefits
Healthcare, vision & dental coverage to keep you and your family well
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
Employer-paid life and disability insurance for added peace of mind
401(k) with company match to invest in your future
Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
Tuition reimbursement and ongoing learning opportunities to support your growth
Employer-paid employee assistance program to care for your physical, mental, and financial health
Paid time off that helps you truly disconnect
Company
AVI Systems
AVI Systems is now FORTÉ. Follow our new page, FORTÉ, for the latest updates and insights — this profile is no longer active.
Founded in 1974
1001-5000 employees
H1B Sponsorship
AVI Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (8)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Jeff Stoebner
CEO
Brad Sousa
CTO
Recent News
2026-01-20
2026-01-13
2026-01-06
Company data provided by crunchbase