The Hope Group, A SunSource Company · 7 hours ago
Senior Inside Sales Representative - Hydraulics
Northborough, MA
Full-time
Onsite
Mid, Senior Level
2+ years expThe Hope Group, a SunSource company, offers a dynamic team environment that values personal growth and development. The Senior Inside Sales Representative - Hydraulics will handle customer servicing, order editing, and pricing, requiring specialized knowledge of product application characteristics.
IndustrialInnovation ManagementService Industry
Responsibilities
Receive and review inquiries and orders to ensure correct identification of parts or units required
Price products following established practices from available records or in conjunction with supervisor and refer to factory for identification of products or units provided by the factory
Specialize in one or more product areas and assist customers with product selection
Enter orders or inquiries into computer terminal including all pertinent data, obtain negotiated pricing, delivery, or other details from available sources and finalize order with customer, and maintain computer pricing as needed
Collaborate with supervisor on complex or major order situations to prepare pricing/quotations and check, edit, write, and process customer orders against quotations
Receive and investigate customer inquiries and complaints regarding deliveries, price, credit, or other matters, and supply information, initiate action, and resolve within established practices (refer policy matters to supervisor)
Source non-stock items with suppliers based on negotiated price/delivery, initiate purchase of required items, maintain collection of current vendor catalogs, and connect with vendors to acquire technical information
Assist in training inside account managers on job performance involving new or unusual situations
Qualification
Required
2 years of experience in customer service within a manufacturing/distribution environment or 3 years of auto parts sales experience
Microsoft Office Suite intermediate skills
Organized and able to coordinate with functional groups
Strong communication skills
Preferred
2-year fluid power associates degree and certification desired, but not required
Fluid power experience is a plus
Benefits
Medical, dental, vision, and life insurance
Short & long term disability
401(k) with company match
PTO and paid holidays
Tuition Reimbursement
Employee Assistance Plan
Company
The Hope Group, A SunSource Company
From design to production, we've got you covered! We are New England’s leading provider of industrial motion and control solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase