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Brand Networks · 3 weeks ago

Client Solutions Specialist

Rochester,NY,US

Full-time

Onsite

Entry Level

$50K/yr - $65K/yr

1+ years exp

Brand Networks provides technology to leading brands to enhance employee-generated content programs. As a Client Solutions Specialist, you will support client communications and the execution of influencer programs while gaining hands-on experience in marketing and project coordination.

AdvertisingSocial Media AdvertisingSocial Media ManagementSocial Media Marketing

Culture & Values

Responsibilities

Serve as a point of contact for client questions and requests, providing timely and helpful support

Help maintain positive client relationships by assisting with updates, scheduling, and follow-ups

Participate in client meetings and document action items to ensure clear communication

Support the team in implementing strategies and plans for employee influencer programs

Help gather and organize information to align our efforts with client goals

Contribute ideas and feedback during team brainstorming and planning sessions

Assist in onboarding clients to the BN Influencer platform by helping with training materials, walkthroughs, and FAQs

Collaborate with the product support team to troubleshoot and resolve platform issues

Encourage platform usage by helping clients understand key features and best practices

Help track project timelines, deliverables, and updates using tools like Asana

Coordinate with internal teams (like creative, product, and support) to keep work moving forward

Support the team in preparing presentations, client decks, and documentation

Help compile and organize program data to highlight progress and performance

Assist in creating basic reports and summaries that showcase client results

Learn to identify insights that support client goals and inform future strategies

Contribute to improving internal processes by sharing ideas and feedback

Stay curious and informed about social media trends, influencer marketing, and client success strategies

Be an active, positive member of the Client Solutions team and eager to grow in your role

Qualification

Client communicationProject coordinationDigital tools proficiencyAnalytical mindsetSocial media knowledgeProactive attitudeWritten communicationTeam collaborationDetail-oriented