MDT · 17 hours ago
IT Specialist
Great Falls, MT
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
1+ years expMDT is a company that delivers technology solutions for employees and credit-union clients. The IT Specialist role focuses on providing Tier I and selected Tier II support, managing endpoints and identity services, and ensuring a consistent end-user experience through effective problem resolution and documentation.
Information TechnologySoftware
Responsibilities
Administer and secure all corporate endpoints, peripherals, and mobile devices
Manage user, group, and computer objects in Active Directory; enforce access controls
Evaluate, assess, and deploy new hardware/software; recommend technology standards
Monitor health system and deliver clear status/compliance reports
Track inventory of IT equipment, software licenses, and warranties
Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps
Perform Tier I troubleshoot of LAN/WAN infrastructure (switches, routers, firewalls)
Provide Tier I/II support to internal and external users
Deliver on site support as needed to resolve hardware, connectivity, or other incidents
Documents fixes and shares knowledge as needed
Maintain positive vendor and customer relationships
Represent the company professionally in contacts with clients, vendors, and trade professionals
Ensure requests, questions, and problems are courteously and professionally resolved
Ensure the company’s professional reputation is maintained both internally and externally
Works well with co-workers
Keep management well informed of activities and any significant problems
Complete required reports, records, and other documentation
Attend and participate in meetings and committees as required
Abides by all company policies and procedures, including upholding all security standards
Ensures the work area is clean, secure, and well maintained
Complete additional duties as assigned
Qualification
Required
High school graduate or equivalent
Minimum 1 year of experience in related positions
Hands-on experience in IT technical support or systems administration
Understanding of IT applications and products
Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs)
Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred
Multi-site Active Directory administration, Group Policy, and identity lifecycle management
Scripting/automation using PowerShell, Bash, Python, Intune, MCM, or Ansible
Familiarity with SQL databases and cloud platforms (Microsoft 365/Azure, AWS, or GCP)
Peripheral setup and troubleshooting (printers, scanners)
Security controls: MFA, EDR, automated patching, and compliance best practices
Strong technical documentation, knowledge sharing, and customer service communication skills
Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast paced environment
Preferred
Preferred certifications: CompTIA A+, Network+, or Security+; ITIL 4 Foundation
Associates degree in IT or related field, or equivalent combination of education and experience
Additional related training in IT applications and systems and financial institution operations
Company
MDT
MDT helps credit unions navigate complex financial technology ecosystems, ensuring they remain institutions of choice for members.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Schneider
Chief Project Officer
Recent News
2025-10-30
2025-09-23
2025-04-28
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