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Zip · 4 weeks ago

Order Operations Manager

United States

Full-time

Remote

Senior Level

$135K/yr - $155K/yr

5+ years exp

Zip is a procurement platform aiming to simplify the buying process for enterprises. The Order Operations Manager will manage the customer opportunity booking process and drive process transformations in the Quote-to-Cash infrastructure while collaborating with Sales, Finance, Legal, and Deal Desk teams.

ComplianceEnterprise Resource Planning (ERP)FinanceInformation TechnologyProcurementSoftware

Responsibilities

Review and book sales orders and contracts for accuracy, completeness, and compliance with internal booking policies

Manage the conversion of closed-won opportunities into accurate billing schedules and revenue recognition events

Serve as the primary point of escalation for Sales and Deal Desk regarding order booking nuances, credit memos, and complex deal structures

Ensure a seamless handoff between Sales and Finance, minimizing billing disputes and maximizing data integrity

Own the integrity of core subscription and revenue data (including ARR, subscription and product-based reporting) to maintain a single source of truth for our financial and product-based reporting

Be a primary CPQ power-user and contribute toward successful reimplementations and enhancements using an “automation-first” mindset

Partner with Revenue Operations to maintain the product catalog, pricing rules, and discount approval workflows within Salesforce/CPQ

Proactively audit the current booking and billing lifecycle to identify bottlenecks and manual workarounds

Drive business process improvements and initiatives, support best practices efforts in the Quote-to-Cash and Revenue processes (including adhoc projects as needed)

Document existing processes for internal and business-wide enablement and advise new hire cohorts as part of regular hosted onboarding sessions

Qualification

Order OperationsRevenue OperationsSalesForceCPQ toolsAnalytical skillsProblem-solving skillsProject managementCSP MarketplacesInterpersonal skillsCommunication skillsAttention to detail