Sacred Heart Community Service · 1 month ago
Family Assiatnce Program Manager
SAN JOSE, CA
Full-time
Onsite
Mid, Senior Level
$79K/yr - $82K/yr
3+ years expSacred Heart Community Service, located in San Jose, CA, is looking for a program manager to lead and improve programs that stabilize individuals and families facing economic hardship. The Family Assistance Manager will oversee services aimed at preventing homelessness and coordinating community outreach efforts.
CharityNon ProfitSocial AssistanceSocial Impact
Responsibilities
Supervises program staff, including providing structure, training, evaluation, and professional
Recruits, hires, trains, schedules, and manages program staff, interns, and volunteers with support of Program
Responsible for coordinating and ensuring proper scheduling of departmental functions, including door coverage, communications, and screening shifts
Promotes and supports a culture of wellness among the family assistance team
Leads the development, implementation, and continuous improvement of program policies and procedures
Promotes strong communication and coordination with other SHCS programs and partner agencies
Ensures the alignment of housing programs with SHCS' strategic plan, mission, vision, and operating values
Conducts pre-screening and assessments with households seeking housing assistance
Provides information, referrals, and connections, including connecting families with public benefits and other community resources
Leads the development and implementation of housing search workshops and one-on-one housing search support
Identifies and engages members, including connecting people to organizing committees, conducting 1:1s, and assessing and implementing community engagement opportunities with volunteers and people receiving housing
Supports the development, reporting, and analysis of program goals, outcomes, and team performance metrics in alignment with the SHCS Strategic Plan and funding
Supports grant administration, contract compliance, and reporting
Works to ensure high data quality in program databases, including running data quality reports and providing follow-up with program staff to improve data quality and address data quality
Conducts community outreach, including publicly representing SHCS with community partners and at community fairs and other
Ensures strong communication, coordination and integration with SHCS programs
Develops and nurtures collaborative relationships with community partners and recruits new community partners, including setting up and managing referral
Works collaboratively to develop and implement efforts to ensure member involvement and leadership development within the Family Assistance
Supports the development of a member-driven family assistance advisory committee to facilitate regular assessment of program effectiveness and housing policy
Supports the planning and implementation of SHCS programs, events, training, policy campaigns, and outreach efforts
Serves as a member of the Emergency Response Team
Acts as a “mandated reporter” by maintaining strict adherence to the California Child Abuse and Neglect Reporting Law
Performs other duties as assigned
Qualification
Required
Strong commitment to our vision of ensuring every child and adult is free from poverty
Bachelor's degree in social work, public health, or related field or equivalent
Three or more years of experience in human services, social work, public health, community organizing or related
Experience providing culturally competent, strength-based case management, supportive services, and/or linkages to community resources
Strong communication skills, including the ability to deliver difficult messages with compassion and to communicate respectfully with individuals in stressful situations
Strong written, verbal, and presentation skills
Sensitivity to issues surrounding households experiencing homelessness, substance use, mental illness, or other challenges
Ability to thrive in a flexible, fast-paced environment, while maintaining a positive, solution-oriented approach
Computer skills including proficiency in MS Word and Excel and client management software
Bilingual/biliterate English and either Vietnamese, Spanish, or Mandarin required
Must be insurable under the organization's driving insurance
Must complete a DMV and criminal background check
Strong commitment to our vision of uniting community to ensure every child and adult is free from poverty
Preferred
Bachelor's degree in social work, public health, or related field or equivalent
Two or more years of management experience
Experience working with landlords, local rental markets, and/or Housing First focused non-profits
Experience providing rental assistance and/or completing financial assistance applications for emergency assistance
Experience entering data and running reports in HMIS, Salesforce or similar
Benefits
Fully paid medical insurance for employees and majority paid medical insurance for qualified dependents
Dental insurance
Vision insurance
12 paid holidays
10 paid sick days per year
Additional wellness benefits
Basic life and long-term disability insurance
Professional development and more
Company
Sacred Heart Community Service
Sacred Heart Community Service offers food, clothing, financial assistance, employment and housing assistance for the people in need.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Chris Sturken
Community and Corporate Partnerships Manager
Erin C.
Coporate and Community Partnerships Manager
Recent News
2022-04-01
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