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Franke Group · 5 hours ago

Account Manager

United States

Full-time

Remote

Entry Level

1+ years exp

Franke Group is a world-leading supplier of products and services for domestic kitchens and professional foodservice systems. The Account Manager will manage regional customer account support and sales activities, focusing on business development and maintaining key customer relationships.

CoffeeConsumer GoodsFood and BeverageManufacturingResidential

No H1B

U.S. Citizen Only

Responsibilities

Achieve sales growth targets and market share gains

Develops and maintains relationships with assigned key customer contacts and corporate departmental decision-makers to assure complete understanding and knowledge of customer operational and menu objectives / plans and customer political atmosphere

Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape

Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders

Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities

Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period

Investigates and determines cause of customer initiated issues related to product functionality and / or service levels and provides timely internal and external communication of corrective actions implemented

Serves as liaison between customer and all associated company divisions as required

Attend and coordinate customer and industry related trade shows and conventions

Reliable attendance is a must

Other duties as assigned

Qualification

Customer ServiceSalesMarketingHigh Language SkillsMathematical SkillsHigh Reasoning SkillsComputer Skills

Required

Candidates must currently be fully authorized to work in the United States without needing sponsorship

Achieve sales growth targets and market share gains

Defend organization from competitors and provide feedback to appropriate management team regarding the competitive landscape

Establish and execute regularly scheduled executive review process with both corporate senior managers and critical regional stakeholders

Prepares and communicates monthly progress reports relative to business development, quotes, and/or summary of activities

Coordinates and communicates results of all new product field testing and takes immediate action to resolve any product performance issues that may arise during the test period

Serves as liaison between customer and all associated company divisions as required

Attend and coordinate customer and industry related trade shows and conventions

Reliable attendance is a must

Customer Service-Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Sales and Marketing-Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems

High Language Skills-Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Intermediate Mathematical Skills-Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry

High Reasoning Skills-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Computer Skills-MS Word, MS Excel, PPT, PBS

Minimum Associate's Degree, Bachelor's Degree preferred

Minimum one (1) year prior work experience

Or equivalent combination of education and experience